Pros: Best service in remote areas, Great customer service, Improved rebate program, Did I mention best remote area service?
Cons: Verizon bought them...
Summary: Here's the thing...
When you order your phone online, you are forfeiting your right to good customer service. If you handle things through an agent they will not be able to help you because you purchased through a third party, and we all know there are far more agents than retail stores.
Having worked for Alltel for the last three and a half years I will say I'm appalled that some of you had to go through those kind of experiences, but it's up to you to escalate the situation to get what you need taken care of.
The thing so many customers fail to realize, is that for the reps there is always another customer in line, so yes there are times when things get lost in the shuffle but if you don't care enough to follow through on your issues, why should we?
The rebate process has been drastically improved although once again I'll say if you didn't get your rebate, it's YOUR fault. If you're not getting anywhere with email, wouldn't you think there's a next step you should take? Come in to see the rep. I have personally secured over 500 mail-in rebates for my customers when they were initially refused, there's always a way, are you willing to find it?
Bottom line, we offer the best rates for the best service around. Sure T-mobile might have lower prices, but I assure you Alltel will work in more places. It's just a crying shame Verizon bought us out...
