User reviews and ratings for AT&T

Write your own AT&T review

Customer service SUCKS

Overall Rating:

2.3 out of 5

By: Carolyn Pilgrom on Monday, February 02, 2009
From: Buffalo, NY (United States)
Experience: 9 Months

Pros: Excellent network, rarely drop calls, decent corporate discounts

Cons: Pricey, horrid customer service, warranty/insurance no help when phone is broken

Summary: I switched to AT&T from T-mobile, the network was GREAT compared to T-mobile, but I have had SO many problems with them. It too 2 months with hours on the phone to finally get my number ported over from T-mobile, all the while I still had to keep T-mobile and pay the bill. When my screen exploded on my Blackberry Curve for no apparent reason AT&T told me I had to pay $450 for a new one because screen failure voids the warranty, but because I had paid for phone insurance it would only be $299 for a replacement. It would cost me less to terminate my contract and go to Verizon, so I think that is what I am going to do.

1 out of 1 people found this review helpful

Only the best!!!!!

Overall Rating:

5 out of 5

By: Miles Maxie on Monday, January 26, 2009
From: Oakdale, LA (United States)
Experience: 2 Weeks

Pros: Pretty much everything, great service, fantastic policies.

Cons: I wish C/S was open 24/7 and they didn't put you on hold so long.

Summary: I was with AT&T, then Centennial...sorry i ever did that! I switched to be on someone elses plan, thinking it would be cheaper....wrong!
Now:
AT&T didn't make me have a contract! I bought a pone on ebay for $50 (brand new, in box) and they told me "No contract"....which they lived up to!

Now, I am contract free. and if i ever DO sign a contract, they are so awesome as to reduce the cancellation fee by $5 every month (so, in 10 months, $50 off the fee.) Cool!

Their C/S is good, we had a slight problem when porting my number, but it wasn't their fault, it was centennials.

No roaming, no long distance, free cid, v/m, detailed billing, and a smooth transaction.

A++++++++++ Glad to be back and would highly recommend to ANYONE!!!!!

2 out of 2 people found this review helpful

Need to shut down

Overall Rating:

1.7 out of 5

By: J W on Saturday, November 29, 2008
From: Pitkin, LA (United States)
Experience: 2 Years

Pros: I liked the idea of having a known name. Good coverage.

Cons: Know one seems to know what is going on.

Summary: Tried for 3 months to roll over from pay as you go to contract, keeping my same numbers 3 go phones. 600 miles latter dozens of calls and still not resolved.Will be looking for another company.Thanks AT&T it is your numbers so why can you not move then where a customer wants them? Talk about DUH!!!!

AT&T Service

Overall Rating:

5 out of 5

By: Justin Craig on Wednesday, November 26, 2008
From: Pittsburgh , PA (United States)
Experience: 5 Years

Pros: Very Good 3G reception every time I use my phone and its very fast.Web browsing is great.Media Net is so easy to use a caveman could do it.LOL

Cons: The bill in my mind is a bit high priced but not too bad.

Summary: With AT&T im very happy unlike when I was with Verizon Wireless which was terrible. I recommend AT&T any day over stupid TMOBILE and Verizon and I didnt mention Sprint because it's just not worth it.

1 out of 1 people found this review helpful

AT&T/Cingular

Overall Rating:

4.7 out of 5

By: Tyler Brewer on Monday, October 27, 2008
From: Auburn, WA, WA (United States)
Experience: 4 Years

Pros: Coverage is extremely good. I have NEVER had a single dropped call from my end yet and I have been with them for 4 years. The very few times that I did have any issues I called up their customer service and they were very kind, polite, courteous and very helpful

Cons: The only thing I dont really like about AT&T is that they are a little pricy

Summary: I have been with AT&T for 4 years now. I have had virtually no problems with them. Everything was good when they were Cingular. Nothing changed when they were bought out by AT&T. I will continue to stay with AT&T as long as they provide good service to me

1 out of 1 people found this review helpful

Never Again

Overall Rating:

1 out of 5

By: Leah Stonum on Saturday, October 04, 2008
From: Houston, TX (United States)
Experience: 9 Years

Pros: None

Cons: Horrible, horrible service!

Summary: Where do I begin? The final straw was when I went in to buy an I-Phone, was told "We don't have them." I asked to make a change to my account, and I was not allowed to access it without my HUSBAND THERE. I opened the account, and we both went in last year and asked that it be in both our names. Apparently, they just put it in his. These idiots should be be put out of business! This is just one of MANY incidents. I'm done.

0 out of 5 people found this review helpful

Great Service

Overall Rating:

5 out of 5

By: Roberta Hiener on Friday, September 26, 2008
From: akron, OH (United States)
Experience: 30 Days

Pros: I had verizon and my service droped a lot not all the time like when i had t-mobile. With Att i have 5 bars like every were i go and have not had a dropped call. The napster mobile is better then v cast because you do not have to pay an extra 15 bucks a month just for 1 song.

Cons: none

Summary: I would recomened ATT over anyone any day because I have had Sprint, Tmobile, and verizon and att is far better

2 out of 3 people found this review helpful

Dropped calls

Overall Rating:

1.3 out of 5

By: Pam fl on Thursday, September 25, 2008
From: Englewood, FL (United States)
Experience: 7 Years

Pros: They used to be Cingular and all was excellent when they were.

Cons: Daily dropped calls, 1-2 bars most of the time.Poor reception. Equipment not what it used to be. Over priced.

Summary: I must change to a better carrier. I have to have clear,consistent service at all times.

2 out of 2 people found this review helpful

They stink

Overall Rating:

1 out of 5

By: Kelly Procida on Tuesday, September 09, 2008
From: Virginia Beach, VA (United States)
Experience: 6 Years

Pros: none

Cons: Poor reception lots of dropped calls. Cingular was better before AT&T came.

Summary: When Cingular became AT&T, my plans "expired" tripling my phone bill. Customer service was rude. My call dropped while I was talking to them so they cancelled my plan instead of fixing it.

1 out of 1 people found this review helpful

EXCELLENT!!!

Overall Rating:

4.7 out of 5

By: Nat G on Monday, September 08, 2008
From: Springdale, AR (United States)
Experience: 4 Years

Pros: Great coverage! Never had a problem with dropped calls!

Cons: They charge too much for the extras

Summary: I've had it for 4 years now, and I have no complaints, when ever they charged me for stuff that wasn't it was taken cared of immediately. They have great phones, none of the cheap ones, The service is great I have excellent coverage, The rollover is very helpful when sometimes I have a crazy month! Just overall great. I've had Sprint and I hated it, I've had Verizon and it was so expensive.

2 out of 2 people found this review helpful

AT&T User Reviews

Customer service SUCKS

Only the best!!!!!

Need to shut down

AT&T Service

AT&T/Cingular

Never Again

Great Service

Dropped calls

They stink

EXCELLENT!!!

Cell phones... Find it all here