AT&T User Reviews

Cons: They lie to get business, they lie to keep business, getting charged for incoming text from spammers, dropped calls.

Summary: I walked into an att store and explained to the clerk that I needed cell service in rural areas. She claimed to have the perfect setup for me. I double checked that I would have rural service. She said it was their newest system (GSM) and that I will get service everywhere. I was sold. When I found myself on the edge of town needing to call for help, I was without service. I called to inquire about the lack of service coverage I was told that if I wanted extended coverage I would need dual band service. "Oh, OK" This required me to purchase a new device. I was then hammered with roaming charges because I changed my service. I was not told this change was made. I then had to change to their older service network to avoid roaming charges. Again purchasing a new device. I eventually paid my $275 and got the hell out. I went to Cingular. Then I was sold back to ATT. I patiently waited until my contract ran out. For the past 3 months they stopped send my e-bills to my bank who autopays them. When I discovered this I promptly signed up for e-bills again and they bank is again autopaying it. However they want payment today eventhough the bill says due the 12th. If I don't pay I could have service disruptions and be charged to turn it back on. I told them they could just cancel my account. I was told they could not cancel my account unless I paid in full today. I was not going to pay them twice so I hung up. I was then able to cancel my service by calling back no bill pay required. They will nickel and dime their customers and most people don't notice.