Boost Mobile: Great Value, Great Network
Overall Rating:
5 out of 5
By: Joe Skywalker on Monday, November 02, 2009 5 out of 5From: Boonville, IN (United States)
Experience: 2 Years
Pros: High quality Motorola iDEN phones, clear, quiet calls,superior push-to-talk networkCons: None! for $50.00 a month,unlimited??? are you kidding?!Summary: First of all, lets clear up some misconceptions about the Boost network....there is NEVER any roaming to worry about because iDEN is INCAPABLE of roaming!! Some of the reviews in this forum are obviously written by MORONS because ...you are uneducated in cellular network knowldege. Get your facts straight before trashing the most superior network on the planet.
Either live with it or ditch it and never go back
Overall Rating:
1.7 out of 5
By: Boost Problems on Tuesday, September 08, 2009 1.7 out of 5From: Castleton, VT (United States)
Experience: 1 Years
Pros: Pricing, Push-To-Talk, Motorola phones with decent sound quality.Cons: Too many connection and poor service issues. Customer Service is a nightmare. Lousy web connection.Summary: I've been a Boost customer for over a year now. But the customer service goes from ok to really bad. I spent over an hour last week on the phone with customer care just to change my mobile number. In all, got transfered to 4 different people throughout the company. First the Boost care rep couldn't complete the request, then for some unknown reason, he transfered me to someone from Sprint or Nextel. The rep at Sprint/Nextel didn't understand what I wanted. Kept asking me if I wanted to port my number to a new service. I found myself practically yelling at her. Simply saying ALL I WANT IS A NEW BOOST NUMBER!
Kept getting put on hold. After repeating all of my account info three times in a row due to a bad connection (with other reps laughing loudly in the background). Put on hold again before the dimwit comes back on and again, transfers me BACK to BOOST! So then the connection was almost non-existent. Couldn't hear this new Boost rep for anything. Thought I was talking through a can with a string attached..By this point I was wondering if any of it was worth it..To top it all off,after all was said and done,I discover that I got $10.00 deducted from my balance for a 'Market Transfer' fee AND a 'walkie-talikie number change' But here on the Boost FAQ's it states that up to 3 number changes are free, THEN YOU ARE CHARGED $3.00 each one after???!!
On top of that, I got a call dropped and my phone read 'No Service' for almost an hour before the signal returned..I'm on the $50.00 unlimited plan on my boost phone and pay-as-you-go on the second family phone and I guess the old saying is you get what you pay for.
I do like the walkie-talkie service (when it also works like it should). I used the old Nextel back in the mid-90's in the NYC area and the direct connect wasn't as bad as it is now..
They really need to overhaul the way the company deals with it's customers and not just rely on pricing and value deals to keep subscribers.
Kept getting put on hold. After repeating all of my account info three times in a row due to a bad connection (with other reps laughing loudly in the background). Put on hold again before the dimwit comes back on and again, transfers me BACK to BOOST! So then the connection was almost non-existent. Couldn't hear this new Boost rep for anything. Thought I was talking through a can with a string attached..By this point I was wondering if any of it was worth it..To top it all off,after all was said and done,I discover that I got $10.00 deducted from my balance for a 'Market Transfer' fee AND a 'walkie-talikie number change' But here on the Boost FAQ's it states that up to 3 number changes are free, THEN YOU ARE CHARGED $3.00 each one after???!!
On top of that, I got a call dropped and my phone read 'No Service' for almost an hour before the signal returned..I'm on the $50.00 unlimited plan on my boost phone and pay-as-you-go on the second family phone and I guess the old saying is you get what you pay for.
I do like the walkie-talkie service (when it also works like it should). I used the old Nextel back in the mid-90's in the NYC area and the direct connect wasn't as bad as it is now..
They really need to overhaul the way the company deals with it's customers and not just rely on pricing and value deals to keep subscribers.
3 out of 4 people found this review helpful
Don't Waste Your Money
Overall Rating:
1 out of 5
By: Aaron Price on Tuesday, August 11, 2009 1 out of 5From: CA, CA (United States)
Experience: 4 Months
Pros: - Only got it because I didn't have credit when I came to the US and needed a prepaid plan, I'm sure there are better ones out thereCons: - Bad selection of phones
- Poor call quality and lots of dropped calls
- Couldn't make calls when I left the SoCal area (mentioned only in the fine print)
- Horrible website that made it hard to actually even pay my bill
Summary: The Big Two cases that finally made me switch from BoostMobile:
1. One night I couldn't send or receive phone calls so I hopped on my landline (luckily I had one through my ADSL internet connection). The service rep explained that all THREE towers were not working and that they should be up and running in the next day or so!!! No offer to compensate me for their drop in expected service, no apology. Luckily it wasn't an emergency and I didn't need 911 service and had a backup landline.
2. My friend was going to the airport the next day so we booked a pick-up for her from a regular service. The next day we still hadn't heard from the shuttle so we phone to check, they said it would be there soon. Another hour passes... nothing! We phone again and they say they had come by and phone and left messages and wrung the buzzer (which goes to my cell phone) and no one picked up. As we were making the call, suddenly my phone FINALLY receives all these voicemails from the shuttle company. Since the voicemails came in so late and for whatever reason the calls never made it through I had to drive my friend to the airport wasting $40 in shuttle expenses and my entire morning that I should have been at work.
These guys are a joke, don't get them just because they are cheap, it will cost you far more money in the long run. Get a reliable service that you can count on.
- Poor call quality and lots of dropped calls
- Couldn't make calls when I left the SoCal area (mentioned only in the fine print)
- Horrible website that made it hard to actually even pay my bill
Summary: The Big Two cases that finally made me switch from BoostMobile:
1. One night I couldn't send or receive phone calls so I hopped on my landline (luckily I had one through my ADSL internet connection). The service rep explained that all THREE towers were not working and that they should be up and running in the next day or so!!! No offer to compensate me for their drop in expected service, no apology. Luckily it wasn't an emergency and I didn't need 911 service and had a backup landline.
2. My friend was going to the airport the next day so we booked a pick-up for her from a regular service. The next day we still hadn't heard from the shuttle so we phone to check, they said it would be there soon. Another hour passes... nothing! We phone again and they say they had come by and phone and left messages and wrung the buzzer (which goes to my cell phone) and no one picked up. As we were making the call, suddenly my phone FINALLY receives all these voicemails from the shuttle company. Since the voicemails came in so late and for whatever reason the calls never made it through I had to drive my friend to the airport wasting $40 in shuttle expenses and my entire morning that I should have been at work.
These guys are a joke, don't get them just because they are cheap, it will cost you far more money in the long run. Get a reliable service that you can count on.
6 out of 8 people found this review helpful
Horrendous. False and Deceptive Advertising.
Overall Rating:
1 out of 5
By: Consumer Consumer on Monday, August 03, 2009 1 out of 5From: New York, NY (United States)
Experience: 30 Days
Pros: None.Cons: Can't access email after a month.
Web connection is extremely slow.
Customer and Tech Service are horrendous.
I 9 phone is overrated and poor quality for its cost.
Summary: I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 10 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, today, Boost says it does not provide access to gmail and I should have read the fine print (wherever that may be).
I do not accept this argument.
Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access. That implies the ability to access major web-based email. Therefore, I consider this to be false and deceptive advertising.
Other problems:
The web connection is extremely slow.
The I 9 phone worst designed phone for its cost that I have ever encountered.
During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceed to ask the same questions. Supposedly I have an account into which they're entering notes, but every time I call it's was a complete blank slate.
You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.
Web connection is extremely slow.
Customer and Tech Service are horrendous.
I 9 phone is overrated and poor quality for its cost.
Summary: I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 10 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, today, Boost says it does not provide access to gmail and I should have read the fine print (wherever that may be).
I do not accept this argument.
Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access. That implies the ability to access major web-based email. Therefore, I consider this to be false and deceptive advertising.
Other problems:
The web connection is extremely slow.
The I 9 phone worst designed phone for its cost that I have ever encountered.
During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceed to ask the same questions. Supposedly I have an account into which they're entering notes, but every time I call it's was a complete blank slate.
You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.
3 out of 5 people found this review helpful
Great phone Great Service
Overall Rating:
5 out of 5
By: Mike Abrams on Tuesday, July 28, 2009 5 out of 5From: Forest Hills, NY (United States)
Experience: 15 Days
Pros: Call quality better then Ver TMO and ATT Clear quiet with no dropped calls.Cons: They need more phones to select from.Summary: My business has 2 year contracts with TMO and Verizon. We wanted to try Nextel again without the 2 year lock in. From what I understand they are building up the Nextel network for Sprints NOW network. I was told this by a sales rep at a dealer store. How true this is I don't know. I have the i335 which got good reviews and the call quality is very good in the NYC area. In other places around the USA I don't know but here it's A OK/
3 out of 7 people found this review helpful
