Boost Mobile User Reviews
Pros: I'm still thinking of something positive to say. Cons: You are filled with empty promises, no refund, service not fully functional, they dont fullfill their services Summary: Our 10 year old son saved up his money to buy this phone, did pre-pay ( $1 day unlimited text, etc) and we have spent hours upon hours with customer service who knows nothing, talked to supervisors who give you empty promises,etc Cant send outgoing texts to anyone. Spent $20 on pre-pay card, and signed up for the $1 a day as said above. Called after activated when noticed we couldnt send texts, they said 24 hours. Waited til next day, said 2 days. Waited, said 4 days, waited said 6 days, now they say a few more days. They say they cant refund the $ we spent for service. They keep telling you to wait so you dont have anything for them to refund you later down the road. We feel scammed, and imagine how a 10 year old feels! He is very upset. We wanted him to learn responsibility , he's learning that big companies screw you out of your money. p.s. If you call customer service, it is only a calling center for Boost Mobile. Were told that tonight by Supervisor. Is no direct number to anyone for Boost Mobile. 3 out of 3 people found this review helpful
Pros: Nice camera, good sound, pleasant ring. Cons: Unable to get # w/ my area code (unreal!) No tech support available. GPS not navigational like pic in booklet. Unable to reply to text msgs 24 hrs or more. Wireless web pd. for unable to access. Phone is confusing and user unfriendly. Summary: The i855 model looks nice enough with pleasant blue lights and the camera is decent but beware of the set-up and lack of tech support. Most of the other reviewers have pretty much covered the cons. Don't go with Boost, at least not in Central/Eastern Virginia Area 757. I was unable to even get a 757 area number. They told me to keep checking back, which I did. Can you believe they were "out of area 757 phone numbers"? So create some new ones already! Sending and picking up messages was a b**ch. I was unable to reply to any texts msgs for 2 days! I followed directions to download GPS navigation but it never worked and when I called (2 times) the Rep said there wasn't actually navigational GPS other than the usual locator GPS for use by law enforcement if people are looking for me! There was NO tech support. The rep said she was transferring me to tech but nobody ever answered. Moving through the menu is difficult because you have to scroll endlessly. I have used a half dozen phone brands and several mobile carrier companies and never had this much difficulty setting up my personal preferences or downloads. One important issue for me is that There is no mail icon key on my model. I used it a lot on my other phones and don't like having to surf the menu to get my messages. Plus hitting the back button in the menu pull-downs doesn't always work and frequently took me all the way back to the main menu. When I purchased Wireless Web they started charging me $.99/day immediately even though I still haven't gotten web access. I plan to go back to Virgin Mobile or Net 10. If this is your first phone, and you've never used anything better, you might think it's great -- but for veteran phone users activating with Boost is an exercise in frustration. 0 out of 1 people found this review helpful
Pros: Reliability, clear and strong signal, good rates Cons: Limited to your calling area, small selection of phone choices Summary: I have had my Boost phone for a year now. I have not been disappointed yet. The phone is durable, the calling is dependable, and the price is unbeatable. Plus no contracts. However, they need to add a few more phones to the selection when buying. Also, you can only call in your calling area, or you begin to roam. But you can text when you are traveling and there are no additional fees. The phone does not work in Alaska or Puerto Rico. (I travel a lot) lol 1 out of 3 people found this review helpful Pros: Pros??? NONE Cons: Everything about Boost Mobile is a con. That is exactly what they are CONS. Summary: The vendor of Boost Mobile said I can import my cell number once my contract was over with my original cell company. So i activated the boost cell phone with every intention of changing my number. Once my contract expired, they told me they could not change my number once the phone was activated. The "only" way they could do that was by cancelling the account and re-activating it, but of course now their monthly fee had increased from $50.00 to $70.00. We called to complain to the Boost vendor and they were nice enough to return my money for the full cost of the phone. As for Boost customer service, they were untrained, uninformed, rude and could care less if they kept a customer or not. They didn't return any of the money that was left on the account. They said the phone would remain active until all the money on the account was used even though I returned the phone. They have a nice scam going. Needless to say, I do NOT recommend Boost to anyone. 1 out of 1 people found this review helpful Pros: Good connection services, and clear when talking Cons: No Phone #s in Tallahassee, had to get a city outside of there to be able to use phone. As big as Tallahassee is, I could not believe it! Summary: Have had Boost mobile for 4 years.......Worked Great while I was in NC, but when I moved to Fla, #s are limited 2 out of 3 people found this review helpful Pros: Great scam for Boost and Sprint! Cons: Never received a call in my home calling area. Called customer service 3 times to get problem fixed. No success! Never offerred refund or credit. What a company! Great place to work, if you are a do nothing! Summary: My partner and purchased a Boost phone for our business in early February. It was activated and we started using it. We published the number on company cards and web site. We received a minimum number of calls. About 4 weeks into using the phone, one of our customers asked why our phone number was long distance. They were calling from within our home calling area. As a matter of fact it was in the same community. We investigated and found out that the phone would only accept calls from other cell phones. If you called our number from a land line within our home calling area it would force you to dial it as a long distance call. The techs( that's what they call themeselves)at Boost were unable to fix the problem. Thanks, for the reliable service Boost Mobile, a.k.a. Sprint. Your service has made a big negative impact on my business. 3 out of 4 people found this review helpful Pros: For $55/month it was perfect for my teenage daughter. Decent coverage. Unlimited talk/text for the plan I chose. No contract. Cons: As stated in most reviews for Boost, Extremely poor customer service. Summary: Their standard answer is "There's nothing we can do". Bought phone Dec22 for daughter. 1st Month is free. When free month was up, I did not make payment for Feb because I took phone from my daughter for 2 weeks. Mid Feb I called to reactivate and was told to wait until Feb22 because if I paid when I originally called, I would be charged for full month and then still owe again Feb22. I did exactly as I was told and made 2 payments on Feb22, They applied 1st payment to Jan which was free! Called them I realized this and guess what their answer was. Yep, There's nothing we can do. I threatened to go to Cricket and the CSR I was speaking with acted like she couldn't care less and was in hurry to get me off phone. They are willing to lose a customer over $55. As of right now, I would definitely not recommend Boost to anyone. 4 out of 7 people found this review helpful Summary: Worst customer service, untrained staff. If I ask a rep to please transfer me to whatever department? They respond by saying "Yeah sure I'm in that department you name it!. They sound like a third party answering service that has no idea if the company sells phones or apples. 2 out of 4 people found this review helpful Pros: No contract Cons: Unbelievably long hold times. Incredibly poor trained staff. Everytime you call for the same problem, you'll get a different answer/excuse/explanation. Staff has no knowledge of their product/service. Once you cancel, YOU have to delete your voicemail. People will keep calling you and never know you no longer have the phone. Summary: I purchased the phone because I needed something temporary because I am in and out of the country a lot. It seemed like a good idea because you don't have to sign any contract and you can cancel anytime. I started having trouble with sending text messages. Everytime I called, I was first on hold for average of 45 minutes and then all they said they would do is "reset" my phone. No one could ever tell me why my phone wasn't sending or receiving text messages. They said "its just something that happens." First they told me I could send text messages to email addresses and it did work the first couple times then it stopped working and kept telling me I didn't have enough credit to send messages. I called 4 times and they "reset" my phone, but it never worked. Finally one of the customer svc reps said it would cost extra to add the text message to email svc to the plan. I canceled the service and returned the phone. 2 months later, my friends were emailing me wanting to know why I hadn't been returning their phone calls. I called my old number and there I was: telling my friends to leave me a message. I assumed just like any other phone service, that they would disconnect the number or delete the voice mail. But they didn't. I called customer service one last time and waited on hold for 45 mins, only to be told, they couldn't help me at all. The only way to get rid of my voice on a phone I didn't have for 2 months was for someone else to sign up for that number, or phone, or combination of both and delete my old recording and re-record their own! The most ridiculous thing I've ever had. 3 out of 5 people found this review helpful Pros: Price and coverage Cons: Customer Service Reps are inept and cannot help at all. Corporate policies are stupid and pointless. Summary: I waited 1 year to get rid of Verizon after been their customer for 10 years and for a few months I kept looking for the best cellphone carrier that could match to Verizon service, the winner: Boost Mobile!! So I purchase their weak phone and tried to port my old number unsuccessfully because I activated the phone because I had no other phone available to call BoostMobile and port my old phone, well to my surprise they couldn't help me because I had activated the phone and got a new number. ONLY boost mobile does that... all other companies will cancel your newly activated number and port in your old number! Changes to your account/plan can/will only take place on your monthly renewal date, not before nor after. Customer service nows nothing about what they're paid to do. I know more about cellphone companies/networks/services/coverage and technology than all of them together. 15 out of 24 people found this review helpful |
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