Centennial Wireless User Reviews
Pros: Service (Where I live and use it) Cons: Lack of variety and new technology in phones Summary: Our family has had centennial wireless (or at least a partent company) for over 20 years, and there's a reason why we've stuck with them for so long. If you're willing to take time to work with them and be polite you can really get a lot done. I think people who have problems are the people who fail to read the fine print before making decisions. Employees may mess up every once in a while and miscommunicate a policy, but you also have an obligation to read the fine print and legally understand what you're getting yourself into. The cell service, at least in michigan where I have used it is unparalled to anyone. I get better service in low service areas than Alltel, Nextel, Verizon, as well as many other national coverages.
Pros: great coverage Cons: everything else Summary: salesperson lied about the details of the "when you want it" program. I specifically asked if I could get a new phone at the same new contract price without renewing my contract, and the salesperson told me yes, I could. Well, my phone broke after about 5 months and I soon found out the salesperson lied. I would have to pay full retail price for a new phone, you don't really get a deal until after 2 years. centennial refuses to stand by what the salesperson said to sucker me in. also many bills have extra random charges that I have to call customer service to get removed. they say customer satisfaction is their number one goal. HA! nothing could be further from the truth.
Pros: good service. Cons: phones Summary: Centennial wireless' phones are horrible! I have been through so many of them, and i have to pay $30 everytime, not that its a problem paying it, it just gets tiring for how many times you have to pay it. I had the sony ericsson walkman and out of no where it just went pyscho! The workers are ok, but they are very cheap, they won't cut you any slack, even after how many years i've been with them. The bills are outragious! Pros: none at all Cons: every thing Summary: i have only had this company sence november of 2008 and it now may of 2009 and they have over charged us every bill that we have ever gotten oh wait we never got a bill they say the send out a bills but thats a lie if we did i have only gotten three!! and they would turn our phones of cause we wouldnt pay our bill!! and then we got the $69 plan the shared plan i like to call it the rip of plan and they charge us over 150 a month!! and the reason we got these phones was because i was 8 months pregnant and the week i was due my husband was in school in indy and we told them that we cant spend over 100 on the bill each month and you know what he said it would never be that high what a lie!! this company should not be used!!! Pros: none Cons: If you cancel your account and port your # to a different carrier - Centennial will continue to bill you for these services. My son took my old phone # and changed carriers and I am stuck paying for text messages that he sent with the new carrier because Centennial claims they can not cancel our account for 30 days after the cancellation date - so we are being double billed. "Sorry...but that's our policy" Summary: I would never use Centennial again. Their coverage is the worst as well. We are a goofy family, we have a nextel, alltel, sprint and had a centennial but that now became verison. Of them all Alltel has the best coverage. Pros: Nice looking sales stores Cons: Everything Summary: Not only the worst cell phone company, but by far the worst company all together I have ever worked with. Extremely rude and threatening upper management (never have I had a company actually THREATEN me before, and make deliberate attempts at blackmailing me into continuing service). Was told I would be charged extra if I didn't agree not to contact the Better Business Bureau. A lot of shady events, faulty record keeping, hidden charges, etc. Did not cancel plan and continued to charge me for months, somehow they got away with it because of silent agreements somewhere in the contract, which they won't let me see. Can't advise anyone enough not to deal with this company. Was great a few years ago, has seriously crashed and burned. Pros: Good signal almost everywhere, good insurance plan. Cons: Customer service is rude and they place you on hold for over 10 minutes at times. Summary: I purchased a phone with centennial wireless a year ago. When I did this I was told my deposit would be refunded to me after a year of service. I called them last week and was told that it was after 12 months of on time payments that I would get my refund. I had paid late a couple of times. The in store rep informed me that I should call customer service to see if they could work something out for me. Then I called into customer service tonight and was placed on hold for over 10 minutes while a "manager" was consulted. She came on the phone and informed me that what I paid was in fact a non refundable retainer fee. I tried to explain to her that when I signed up for the account I specifically asked the rep, who happens to be the regional manager if it would be refunded to me and he said yes. I also explained to her that had I known it wasn't refundable I would have taken my business elsewhere. She said that she would credit my account 50 dollars for the inconvienience. I am still trying to get in touch with that manager to get my whole hundred dollars back, Why would I give them a hundred bucks just because? Pros: free incoming calls Cons: High prices, tons of extra fees, terrible customer service, old phones... Summary: This company has the worst customer service I have ever experienced! I had finished my contract with them and switched to another company with better phone service and lower prices, and they continued to charge me for another month and a half because I had not sent in a written request for cancellation thirty day prior to switching, even though my contract was up! Talking to someone who knows anything that is happening with your account is a challenge too. If you do make sure you have nothing happening for at least an hour because that is at least how long you will have to wait on hold. When I did get through they were rude! I would not recommend this phone company to anyone! 1 out of 1 people found this review helpful Pros: none Cons: Bad reception, roaming charges, sneaky tactics Summary: Stay away from Centennial at all costs! After two long years and months of extra charges and fees, I finally canceled my contract only to have them bill me for another 2 months and then bill me for a second line (which was also canceled). Sneaky. Customer service is horrible, contract has tons of hidden fees, so watch out. Pros: Use to have good service Cons: N ow all they care about is how many charges they rack up against u every month. Summary: I'm single 1 phone, dont talk on it that much .and my bill runs 150.00 a month .these ppl are eating my lunch.i cant use my phone at my house ...it doesnt work there....whaaaaaaa ...they overall stink |
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