Pros: Service (Where I live and use it)
Cons: Lack of variety and new technology in phones
Summary: Our family has had centennial wireless (or at least a partent company) for over 20 years, and there's a reason why we've stuck with them for so long. If you're willing to take time to work with them and be polite you can really get a lot done. I think people who have problems are the people who fail to read the fine print before making decisions. Employees may mess up every once in a while and miscommunicate a policy, but you also have an obligation to read the fine print and legally understand what you're getting yourself into. The cell service, at least in michigan where I have used it is unparalled to anyone. I get better service in low service areas than Alltel, Nextel, Verizon, as well as many other national coverages.