Cricket User Reviews

Cons: CUSTOMER SERVICE, PHONES and stupid people that work there

Summary: Okay heres the deal I have had 10 phones since Sept 08 its now April 09 first set was a promo deal (never do that again) second set was to replace the first ones refurb POS. So i figured okay lets go to a store and not do this on-line anymore. I went in to a store bought 2 samsung messenger phones to the tune of 400 and some change and got the insurance( DO NOT GET IT) So here is where all the fun starts. These messenger phones are nice I will say that for them but the speaker has gone out in one of them and the phone is about 45 days old to the day. So i spend 4 hours on the phone with someone from a hole in the desert someowhere I think to get told we will put this on the ins. I'm thinking okay well what about warranty?????? But hey he works there right. So i go to store location to return phone to find out one they don't have the phone and too I now have to pay them $85.00 because of how the ins. is. I don't even pay half for my house or car on a deductable why would I do this on a phone ...... It gets better after leaving the store upset (about being lied to about the ins. when I got it.) I called samsung (they were cool) they said send it back no problem they will pay for shipping and what have it but it would take 10 to 15 days. So they said take it back to cricket it is under warranty still and you shouldn't have a problem... (little does samsung know) So back to calling customer support I talked with a supervisor ( I think he was in the same hole) He said oh yes it is under warrant take it to the store and they will exchange it. Back to store I go again..... I get there this rude little B**** behind the counter goes well you have to pay us $45.00 dollars for exchange under warranty. I am like why sumsung does not charge this. Well its our policy and if you don't like it deal with samsung I can't do anything else. So I ask will I be credited during the time it takes to get my phone back and with this attitude she had going why should we credit you we aren't the prolem the phone is not to mention I bought the phone there. So after 2 hours of arguing with this twit I finally got the district managers number in New Mexico which kind of gave the same response but could not tell me why no-one ever says anything about these additional cost till something actually happend so 10 phones latter $1300.00 in phones and charges I still have nothing resolved other than they would like to give me $20.00 in a flex bucket account (YEAH RIGHT) and sign another line of service. Oh and one more thing roaming on there system does not work at all. So moral to all my ranting if you have to pay a additional fee because or a credit report I am alredy out 1300.00 with these no contract dip s*** might as well waste the money on something else and at least get what you pay for....