Pros: Met one nice customer Rep.
Cons: Everything
Summary: Bought a cricket phone and plan. In the one month I it, I had dropped calls,my voice sounded like I was in a fish bowl, People on the other end heard high pitched screeches, I had constant dropped calls and when people called me, it would not ring but just go to voice mail and that is the only way I knew anyone called.
I went to 3 stores back and forth because the store reps kept sending me in circles. I just wanted a new phone or my money back but all they wanted to do was re-set my phone, which didn't work.
I ended up at the corporate office ( on 27th and National)I spoke to a manager named Matt. He finally fixed my problem in 10 minutes. He then called another store on 13th and Lincoln and talked to a girl named Karen about refunding my money. She said she would. I was happy till I got there.
I spoke to Karen, and she said to me, that a guy named Tom would take care of me. Tom was very rude and snotty and unpleasant from the get go, fighting with me in a loud tone. After 15 minutes of fighting with me, he finally gave me my refund for a charger that I never needed( whole other story)
I was going to pay my bill there but they will never see me or a dime of my money.
NANCY
