Cricket User Reviews
Pros: Cant think of anything Cons: Alot Summary: I have had alot of confussion with cricket. They kept billing my mom for a phone that we told them several times to disconnect. Sometimes its really hard to understand them, and its like talking to a wall. The online statement doesnt match the one we have in writting. We have had so many problems with cricket and they are seldom understanding or helpful. 3 out of 3 people found this review helpful
Pros: Absolutely nothing Cons: Absolutely everything...especially the customer service. Summary: It took me exactly two weeks with Cricket to realize I made a big mistake. First, the store I bought the phone in...a "MyShot," did not have any working displays, so I took a chance on it because it looks nice. Kind of like buying a car without driving it only because it might look cool. As for the service...a lot of dead spots, especially around the Las Vegas airport where I work at. That's not a good thing, especially since I need my phone to communicate about fuel loads on big airplanes. This particular phone is a cheap one, so I really can't slam it too much because you get what you pay for...but considering I wasn't happy with it, I tried to get customer service to find out about upgrading. After being on hold several times for long periods (up to a half hour), I finally got someone (you have to find away around the irritating voice constantly telling you to push buttons, which takes a while). That voice then tells you every ten seconds how important your call is to them. Sorry...no consolation there. I had a terrible time understanding the person I got on the phone, and they apparently didn't understand me too well either. Look...if you must put call centers in third world countries because you can get away with paying people a buck an hour, can you at least find some who speaks English?? After asking if there was someone nearby who spoke better English, I gave up. I then continued to try calling, only to find that I coldn't make ANY calls! I found a landline here at the airport, and tried a few times to get through...to no avail. Finally, after work, I drove like Earnhardt to the nearest Cricket store, mad as hell. It took the assistant manager fifteen minutes before she finally figured out that my service was still on, but my number "somehow" got locked out of the system. I then knew that the vindictive little b---h I had on the phone earlier must have done it. Once that was straightened out, I asked about upgrading my phone and explained that I bought the phone without being able to see how it works, but she said I was stuck with it and would not get a refund under any circumstances, nor even a discount on another phone. At this point, I wanted nothing more than to throw my phone against the wall over her head and see how many pieces I could make it explode into...but I just went home, dug my old Virgin Mobile phone out of the closet, and re-activated it. I read someone else say that you have to go to Leap customer service to resolve issues. I might have tried that if I hadn't already thrown away the new business cards I had gotten for my Cricket number. It's okay...the service wasn't that good anyway. Save yourself some headaches and DO NOT switch to Cricket. Whatever your current company did to piss you off, I assure you Cricket is not the answer. The $45 unlimited thing sounds real good, but that's without the taxes and fees. Other companies are doing the unlimited thing too, and much better for not much m 6 out of 7 people found this review helpful
Pros: Cheap unlimited service, detailed plans, Inspector Gadget phones Cons: Poor quality phones, hard to get good customer service Summary: First off, stay away from the cheapest phone!! I bet 90% of the people reporting problems with cricKet bought the cheapest phone offered. In Oklahoma City, that is the Samsung Spex. I went through three (count 'em, THREE) of these before finally forking over for a better phone. I paid $65 to upgrade, so view that how you will. Second, you will need to contact Leap Wireless's own customer service if you have trouble (and you will, but it can be resolved--rest assured). Leap is the parent company, BTW. PHONES: This is more a rant on the cheap phone than it is the service. The Spex routinely dropped calls at work and at home after one to two minutes. Even my R430 will drop a call now and then, but it tends to hold on to a weak signal a lot better than the Spex did. Oh, and the Spex has 2 megs of memory with no way to upgrade at all...can anyone say useless. Now for the R430... It's not bad. It has more gadgets than I really need. The 1.3 Mpixel camera takes a bit better quality photos than what I expected from a telephone. You will not notice this until the pictures are uploaded to a PC. There's 20 MB of memory, still not much and still not upgradeable right now, but its enough to load gobs of ringtones and a picture or fifty. One thing, though--the glossy finish does scratch easily. The best part? I can talk pretty much as long as I want to without paying more or dropping the call. My average call is 5 minutes or so now. The phone will sound scratchy if the signal gets weak, so I have to go outside or lose the call. Customer service: The normal customer service is a total joke. Don't even bother with it or the 611 number--they can't help you aside from constantly "reprogramming" your phone over and over and leaving you on hold. The REAL customer service: Go through Leap Wireless for the real customer service. You'll get someone who speaks fluent English and who can help. This was the ONLY way for me to avoid having to pay full price for a better telephone when I found out how bad the Spex is. The rep I spoke to lives in the same city I do, and I thought she was wonderful throughout the full month it took me to work things out. SALES: Get in, buy a phone, and get out. Don't believe one single word the sales people tell you--read it for yourself before you buy. 2 CENTS: I probably wouldn't use cricKet again, but I'll stick with them at least until the R430 dies or something better comes along. 3 out of 3 people found this review helpful Pros: No contract, No credit check, unlimited minutes, texting, etc. all day everyday. Always know what my monthly bill is going to be. Bridge payment, where you pay $20-$25 towards your bill to continue services through the end of the month. Cons: Expensive phones. No incentives, rebates or discounts for existing long-time customers. There is no grace period for paying your phone bill. When that due date hits and you don't have that payment, it's off. There is no making payment arrangements. Phone customer services needs improvement to say the least. Summary: I've been with Cricket for about 4 years. Have only had two phones - my son inherited my first one because his was stolen and I bought myself a new one. Very satisfied with just about everything Cricket. Right now, I don't think there's a better pre-paid wireless service anywhere. 7 out of 9 people found this review helpful Pros: Are there any pros at all???? Cons: Where should I begin Summary: My girlfriend wanted me to save some money and she has been pushing me to move to cricket and i just kept refusing to leave Sprint. So...when her contract was up with T-Mobile a few days ago she decided that she was going to change and just show ME!!! LOL All I can say is I am the one sitting back lmfao. She got the phone last friday, but was told because of the holiday she would have to call on tuesday to get the phone changed over. She patiently waited. (That alone would have gotten me going!!!) She called on tuesday, but customer service was not open yet. Then when she did talk to them it turns out they sent her a phone that was not programed for the area code she had requested. (because she was keeping her old number in a different area code) They had to re-program the phone, but it took her almost 4hrs on the phone to find someone that knew how to do that. Next the txt messaging would not work!! they told her it would take up to 48 hrs for that to start working! What kind of cr#p is that??? She called the local company store to get her phone book changed over and the store told her they could not do that. She then called a company store that was a good 30 min away from her home and they tell her ya they can do it. So, today she heads out there only to find out they lied. They do not have the equipment to do it. (With the rising price of gas who really wants to drive across town for nothing??) After all of this she is pissed. (of course she is taking it out on me as I continue to lmfao) She has decided that she is going back to T-Mobile. Topping everything off Cricket then tells her since she has used 30 min on the phone (most of which was used talking to their customer service) they would not refund her money on the phone, and she has to wait another 48 hrs before they will release her phone number to go back to T-Mobile. And people talk bad about SPrint!!! hahahahaha Cricket can keep their wonderful rate plan as far as I am concerned they are horrible. Because, as most men know, if your girl is un-happy you can guarantee she will make sure you are just as un-happy!!! 10 out of 13 people found this review helpful Pros: Monthly Cost Cons: The worst customer service in the world, cheap phones that don't last. Summary: Cricket may have great monthly service costs, but that all they have. Worst customer service in the world, phone are junk. Do yourself a favor and stick to a real cellular service unless of course you love double billing, no credit when you bill is paid and rude customer service agents that could care less. 5 out of 6 people found this review helpful Pros: more services for less money, no long term contract, unlimited EVERYTHING, Cons: customer service call limit, limited number of coporate stores Summary: I've had cricket for over two years and i have no issues with the phones. i have a samsung siren that i am absolutely in love with. i don't experience the dropped calls thing very much and when i do, its rarely on my end. the customer service is ass but then who does have good customer service these days? even i go to the cricket store, i'm usually in and out in no time. i can even travel to other states with my phone and it doesn't cost any extra. ppl told me bad stuff about cricket but i love it and i came to cricket from at&t which is comparable to a streaming bowl of puke. i really like cricket and have converted a number of other happy cricket customers (from carriers like verizon, sprint, helio and t mobile). 9 out of 10 people found this review helpful Pros: None that i can see. Cheaper's not always better. Cons: Customer Service rude or unavailable. Dropped calls. Summary: My parents bought Cricket on a whim. We can't have a conversation that doesn't get dropped atleast 3 times before we finally give up trying. They went to a Customer service building surrounded by a lot of other angry customers. They were told to go back to the store where they bought it. Of course the store sent them right back to customer service who said they're out of luck. Cricket has an aggressive marketing campaign that's entering my city where my parents phone won't even work? Buyers Beware! 6 out of 7 people found this review helpful Pros: unlimited time to talk BUTTTTT Cons: IT Cuts off your phone conversation within 30 seconds to 2 minutes of talk time at the most. Summary: My elderly mom bought a cricket cell phone, which allows her to talk 30 seconds to 2 minutes and then drops her call, or cuts her off the telephone, and she cannot talk, until she calls back for a quick 30 second call. We have talked 7-30 minute times in one-day. I want to buy her a care package of items she needs. We have yet to finish our conversation and am unable to send her a care package. This is simply awful service for a new cell phone to do this to an eldery person. There is no service person, whom you can call to help her with this, unless you call the store she purchased it from. John was very nice and would see what he could do to fix it. I would not buy this product. I use trac phone and they are a better reliable cell phone than the Cricket is. :{ ;[ 4 out of 6 people found this review helpful Pros: Unlimited Cons: Service area, customer service, when you make a peyment be sure to get a reciept!! Summary: I’ve had Cricket now for two years. The service area has seamed to shrink instead of grow. I’ve gone threw four good phones in two years - that alone is crazy. When you need help with your service, Good Luck! You can’t get a hold of a person and when you do they don’t understand what’s going on. The ice breaker was when I made a payment in cash at a branch location for $50. A week later my phone was shut off due to NON Pay! They were unable to help me locate my payment. A week later at the same branch my girlfriend had the same issue. When she asked for a receipt after she paid they replied that there printer was down???? Please it’s not worth the savings… Ohh Yeah… What savings – they made me pay twice in one month!!! 4 out of 5 people found this review helpful |
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