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MetroPCS User Reviews



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MetroPCS
2.9
3.6
3.3
3.3

Lousy customer service

Overall Rating:
1.3 out of 5
By: dave scott on Monday, December 22, 2008
From: miami, FL (United States)
Experience: 30 Days
Pros: the phone works

Cons: the website stinks

Summary: I can't believe the programmers who put together Metro PCS' websites. They need to get rid of all the registration garbage because it doesn't work. You can't see your bill so you have to call them in order to find out the exact amount due. The message they send you on your phone does not represent the true amount-unless of course the salesperson added on to my service after I told him I didn't want voice mail. I have another cell phone my company pays for but I thought I would buy my own budget phone and service for personal use. Metro PCS needs to get with it when it comes to customer service. It is irritating that a cheap service like this has to live up its name.

4 out of 5 people found this review helpful

A little miracle...

Overall Rating:
3.7 out of 5
By: Jessica Barton on Wednesday, December 17, 2008
From: Ann Arbor, MI (United States)
Experience: 30 Days
Pros: Least expensive phone is a great little device
Simplistic as can be
No hassle
No contract
No hidden fees

Cons: short of mailing it in; payments have a charge between 2 and 4 dollars. Essentially they charge you to pay your bill

Summary: I am a stay at home mom who travels mostly within 40 miles of my home. I have a busy lifestyle, but I don't need a big Ol' complicated "smart phone" The little white samsung does the job very well, it's very easy to hear and isn't so digital sounding. The key lock feature is super easy, but rarely neccesary since the keys are flush with the face of the phone so it doesn't constantly dial 222. Which is good for a small non-flip phone. I've never had a service or phone I was happy with until now.

1 out of 2 people found this review helpful

MetroPCS is Great

Overall Rating:
5 out of 5
By: philip williamson on Friday, December 05, 2008
From: plano, TX (United States)
Experience: 13 Months
Pros: Most expensive plan is only $50 and it comes with unlimited talk, text, picture messaging, Web, and much more.
very good customer service.
alright phone selection.
not very many dropped calls.
Insurance is not expensive.
You can bring your own phone in and they could flash it to work with their service.
They have family plans so that it is $25 per person for 4 people with unlimited minutes.
MetroPCS stores have many accessories for all of their phones.

Cons: Expensive Phones.
Does not cover the entire US.
Insurance doesnt cover water damage.
They cannot flash smart phones.

If you travel out of state or country, you must pay for the minutes.
Sometimes when i go to some places in my city, i have no bars of connectivity.
very often, my wall charger stops working but it is no problem because i have collected many chargers from my samsung phones over the years.

Summary: Overall i think that MetroPCS is a very good phone company. their cheapest plan is $30 per month which has only unlimited talk and their most expensive plan which has unlimited everything is only $50 per month. there are alot more good things than there are bad things about MetroPCS and you cant say that about most companies.

4 out of 5 people found this review helpful

I can't stand them, but.........

Overall Rating:
3.7 out of 5
By: Dustin Smith on Saturday, November 29, 2008
From: Graind Praire, TX (United States)
Experience: 2 Years
Pros: They are cheap, unlimited everything (text, pics, video, local and long distance) for under 50$/month. Extremely low foreign rates per min.

Cons: Localized calling area, only covering a few counties in north Tx. Very limited phone selection.

Summary: If you don't travel more than 80 miles, if you want to strictly have an unlimited mins phone for your kid for about 25$/month, if having phones that are a couple years old with no frills at all and paying a jacked up price, if you have family in other countries, if you don't mind rooting through the least user friendly customer service menus and talkin to the dumbest and least job enthused people once you do get through than you can't beat it. You can travel with the phones, they lease roaming access from other carriers to use their towers, it just costs alot. Also if you travel/move to an area that has metropcs there, you can use the phone just as if you were at home.

3 out of 3 people found this review helpful

I like MetroPCS service

Overall Rating:
4.3 out of 5
By: Rick Bush on Wednesday, November 19, 2008
From: Dearborn Heights, MI (United States)
Experience: 1 Years
Pros: Is expanding service areas. Even with buying your own phone, the plans are cheaper.

Cons: You have to purchase your cell phone outright, but for the price of the service it is worth it. You miss a month you have to play catch up to keep your number, You can roam, but you pay $0.49 per minute and you have to let MetroPCS know you are going to be in roam mode ahead of time.

Summary: With MetroPCS you have buy your own cell phone. Plans are as follows (11/19/2008):
$35.00 unlimited minutes local only
$45.00 unlimited minutes local and long distance
$55.00 unlimited minutes local and long distance,web services and plus the other services you would pay separate for. Texting services with all plans is $3.00 per month extra, but as with all of the MetroPCS services it is unlimited texting. MetroPCS just recently added Lansing and Flint Michigan areas to their service areas. There is a $3.00 service charge for paying a payment through a vendor/dealer. I think a $3.00 service charge is cheap, versus a $80.00 payment per month and on up for the other cellular service. MetroPCS is a bit high on adding family to your service, $25.00, but there is no shared minutes and they get the same services that the main phone line gets as well (you still have to pay the extra $3.00 for phone texting per person per month). For the most part it is an excellent service at the right price.

2 out of 2 people found this review helpful

I Phone "killer" NO, 2 yr Contract "killer" YES !!!!

Overall Rating:
3.3 out of 5
By: Sanjoy Ganguly on Wednesday, October 08, 2008
From: San Jose, CA (United States)
Experience: 9 Months
Pros: Great solution for consumers that can pinpoint their usage and needs. No surprises. Great international rates, CHECK IT OUT. Wont miss your two year contract if you dont need that extra unused capacity like .... coverage in MARS.

Cons: Some areas have coverage blackout. Limited models.Cheap brand perception .. but, my friends dont pay my bills!!!

Summary: NEEDS: I need two phones. One with unlimited web browsing and talk, the other for occasional calls.

I WAS PAYING: $ 125.00 month minimum and frequently more, for peak and extra minutes nonsense, for two lines with 700 mins talk and one line with unlimited browsing.

NOW: I am paying $ 50.00 to MetroPCS for unlimited web and talk on one line and $ 9.99 a month to TRACFONE for 50 mins a month for the standby line with rollover. SO after six months I have 250 minutes on my TRACFONE and it keeps growing with rollover. Also, I am saving on my international calls with MetropCS, 2 cents a min to Europe and 8 cents a min to Asia.

BOTTOM LINE: My total bill has gone down from over $ 250 a month to $ 60 a month for domestic and $ 90 a month if I include the international calls. A savings of over $ 160 a month or almost
$ 2000 a year, thats almost $ 2900 in gross pay before taxes.

PREREQUISITE: Make sure you have good coverage in your area. Most of my calls are in a 50 mile radius and Metro PCS covers every inch of it. When I am not talking I am on the web having a ball. When roaming, and I lose Metro PCS coverage I use the TRACFONE. When I am in my calling area I save a bundle on the international calls.

OPINION: I was paying for excess capacity and bells and whistles that I did not really need. The coverage map with my earlier carrier looked impressive but I never really called anybody in Cucamoonga or Tuskegee. Also, the fancy brands looked cool but thats where it ended, I never really used all its features. And whats the point in paying through the nose for two years when the novelty of a sexy phone died off in a few weeks.

ADVICE: So folks identify your NEEDS carefully first. Where and when your calls are mostly made.
How many minutes? Talk or text? Then have a backup for roaming like the TRACFONE. Put that two grand in the bank. Time we start spending wisely in these hard times.

10 out of 11 people found this review helpful

Metro PCS insurance plans

Overall Rating:
1 out of 5
By: SHEENIA BROWN on Thursday, October 02, 2008
From: HAINES CITY, FL (United States)
Experience: 3 Months
Pros: It is cheap monthly

Cons: Not the best deal when insuring a cheap phone.

Summary: I purchased a $180 phone with insurance. It was damaged and to replace it I was told i would have to pay over $100. What's the point of getting insurance?

I could have purchased a $100 phone and not even bothered with insurance.

2 out of 3 people found this review helpful

Unfortunatly you get what you pay for

Overall Rating:
1.7 out of 5
By: George Roux on Thursday, August 14, 2008
From: St Petersburg, FL (United States)
Experience: 2 Weeks
Pros: Cheap

Cons: Purchased the best phone they had to offer(Samsung SCH-R410)..it gets no signal in my home and the battery goes dead in about a third of the time of the phone it replaced (Blackberry Curve)

Summary: I thought I'd give Metro a shot, as my bill with Tmobile averaged around $150 Versus $55 for Metro. But it gets zero signal in my home (I live in the middle of St Pete, Fl..not in the boonies somewhere).Since I get about half of my calls when I'm at home, it's worthless to me.

4 out of 4 people found this review helpful

Amazing

Overall Rating:
4.7 out of 5
By: Jade Trio on Monday, May 19, 2008
From: Antioch, CA (United States)
Experience: 2 Months
Pros: everything

Cons: just like some other stores

Summary: Im very happy with metro. great plans... very nice! great customer service.

0 out of 2 people found this review helpful

Best cell company for metro area

Overall Rating:
4.3 out of 5
By: christie t on Wednesday, April 30, 2008
From: MARIETTA, GA (United States)
Experience: 2 Years
Pros: Cheap unlimited service
good family plan(new)

Cons: Limited calling area(but you can upgrade the account for roaming)
no "free" phone offers, or cheap like virgin mobile has.(who cares though?)

Summary: Best service if you don't travel too much, great prices.

2 out of 3 people found this review helpful