Pros: cheap 1 monthly price and no contrcats
Cons: little to no customer service, system problems if trying to keep your old number
Summary: OK I changed to metro pcs nearly a month ago. I ported my cell# over from sprint. The pricing was attractive to me, $45 all you can eat with no contracts. However they have problems. Read on particularly if you are porting your old number over as these problems do not seem to happen if you get a new number form them.
The 2 main problems are not being able to call certain numbers. The system seems to want to treat certain U.S. numbers as international and asks for extra money to be put onto your account before they will allow you to call them.
Second if you port your number then want to try to text message anyone on a network OTHER than metro pcs you cant, your message never gets though, likewise for receiving any from a cell phone on another network.
Now a cheap phone plan usually comes with some limitations and with Metro PCS their limitation is in their customer service. Most of the time you cant even get a live person rather a recording telling you to try back later and to use their website.
If you do manage to get a human their knowledge and ability to help is often that of a 5 year old. All they seem to be able to do is “send a rest to your phone “ this seems to be their answer to anything from a billing question to a technical issue. If you tell them they have already done this before they then “issue a trouble ticket” Now these are magical touble tickets, as every one they have issued on my account mysteriously disappears without trace within 24 hours they issue a ticket and say it will be 72 hours to resolve the issue, when you call back after 72 hours they seem to have no record of a trouble ticket ever having been issued. This has happened 4 times so far and 3 times and 5 times respectively to my friends accounts so it isn’t just me.
So after a month I still cant text anyone but people on the pcs network and certain numbers I just cant call unless I want to pay international rates for a local call.
So Metro pcs. Cheap but you get what you pay for.
