Pros: I have had mine so long, the CEO was amazed.
Cons: I have had to speak with their CEO three times!!!
Summary: I have loved my inexpensive alternative for almost SIX years now. I have endured the giggles about, as my friends call it, the fossil of a C155 Moto. Trying to replace it, after almost six years has been a nightmare.
I did my due diligence, I did my online research, and then called to confirm I would be ok to buy my friends old phone and they SENT me a SIM for it! When the SIM had arrived and I had PURCHASED the other phone, that is when I was told it would not work. I requested to speak with a supervisor and was denied and then eventually hung up on.
Disheartened, I turned to the INTERNET! I found all sorts of GREAT info!! There is a corporate office in Miami, FL, and they do have a telephone number.
The first representative I spoke with was, in comparison, helpful and polite. She understood my investment in this whole mess both from a consumer point of view and from the finical side of it. She offered me a replacement phone and said it would ship to me free of charge. I was ELATED!! I called my friends and family to tell them I was entering the new age of cell phones!
So, I live in a secure complex, and I am proactive, so I called the corporate customer service center again for the tracking number in hopes of receiving the same level of service. I called and asked for the tracking number for the parcel and was told, "Yea, you should have it this afternoon!" That is where the representative attempted to terminate the call. I requested that he stand by for a moment as I verified the information on the web portal for the delivery service. He became combative and wanted off the phone REAL BAD. As the web portal for the delivery service verified he was FLAT OUT LIEING! There was NO WAY I could have received the phone the same day it shipped via two-day air. Yep, it had just been picked up from their office earlier in the afternoon. At this point I, knowing I was being lied to, asked for a supervisor. He refused to let me speak with a supervisor and then hung up on me. I called back; the call was answered and disconnected with out one word. I called back, spoke with a another representative was very apologetic and requested a replay of the past two weeks prior to doing what I asked, being transferred to a supervisor.
As this was happening on the phone, I started researching other ways to contact them. I read forums, blogs, PDFs, but I digress. Now, I was able to locate the Personal Cell number to the CEO. I will explain that in further detail below.
I called him and was greeted with SHOCK and AWE. He was so sorry, and asked if he could have a couple of the people who report to him give me a call to resolve the matter. They did and I explained AGAIN (they really should invest in call tracking software). They gave me their word they would make it right. I felt reassured, and left it with them to address the treatment I had received. They assured me the phone was shipped and I woul
