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Net10 user review



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2

Incompitant Customer Service

By: Alan Hale on Thursday, October 29, 2009
From Austin NV (United States)
Experience: 3 Years
Pros: Phone Service is good.

Cons: Customer service is from India, persons answering are more concerned with being polite than in solving problems....

Summary: My wife and I have identical Nokia 1100 Cell Phones. Hers works at all cell towers. Mine works at some cell towers. They will not fix my phone. I have made 3 calls which lasted over an hour each time while they put you on hold and discussed things with someone, or transferred you to someone else. They also never had any documentation on previous calls. My phone was diagnosed with a bad SIMM card. They have never sent one despite their promises. I am going to make a complaint to the BBB since they are never going to send a new SIMM card to me.