Pros: Walkie talkie
Cons: Dropped calls
Summary: After 2 years Nextel just went downhill for me.
I could spend an hour trying to dial out and couldn't, complaints of missing calls, no ring on my end, this happen time and time again I would call they would give a few suggestions, I would try again for a while.
I finally just called to cancel but they said would send me another phone at their cost (well almost their cost -a $100 per phone for my cost)they were indicating it was the phones that was a problem and a temporary problem in the area, oh and of course extending my contract too, which no one told me about.
Months later same problems missed calls, cant call out, so I called again begging for a solution, I mentioned to the rep that I never had service problems when I was with sprint pcs before the merge. He offered a special 800 number to let me transfer to the "Sprint" side with out a cancellation fee and where their PCS phone towers do not have these reliability problems, excited I called immediately but was informed I was not a new customer and had to pay out right for a phone, dont you know the cheapest phone was about $300.00 so that times three would have been $900.00. No thank you.
This went on for atleast six months finally after not being able to count on my service for personal or business needs I Paid three contract fees to leave. $600 dollars later and new carrier and no problems.
I tried to hang in there but bottom line, $900.oo in phones that are the bottom of the " with the lowest grade of phones or get great phones for free and $600.00 to break the contract which do they think a customer would take, not to mention it kind of boils down to pure disgust after months of phone calls, visits to the store etc............
I will say the store reps and most of the phone reps were great, just the phone service and best solution to stay but buy the phones--- well that didnt work for me.
Pros: NONE
Cons: LOTS, Droped calls, no service, etc.
Summary: Where do i begin, years ago they were great,then they desided to market to genral public, 2 way got busy. Next sold to Sprint, has realy gone do hill from there, drop calls, no service, etc. were it all used to work. You can beat them at there own game, keep track off your service requests and after a while sue them to get out of contract, no judge will make you stay with company that is not performing.
35 out of 55 people found this review helpful
Pros: PTT was a big seller for me and the service was excellent, went it was just Nextel!!!
Cons: READY in place where the Nextel word usually is, does not mean quailty service. In fact, it mean all service is restricted. Even when your bill is paid, you can not use your phone.
Summary: When I called about my phone saying READY all the time, they told me it was my phone. I was told to take it to a service center, which I did more than three diffrent times. Each time they could not do anything, because it was not saying it at that particular time. I have been a customer for five years, with three phones on my account and they are all doing the same thing. Nextel continues to tell me that it is not a network problem. I know different and I am about to get out as soon as I can. Just don't do it!!
32 out of 62 people found this review helpful
