User reviews and ratings for Nextel

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Why I am leaving Nextel

Overall Rating:

2.7 out of 5

By: Charles Brown on Tuesday, August 21, 2007
From: Wake Forest, NC (United States)
Experience: 4 Years

Pros: Push to talk

Cons: CUSTOMER SERVICE
Loyalty to customer

Summary: Before Sprint took over, Nextel was very easy to work with. They would deal with customers individually and most times come to solution if there was a problem - and they were always courteous. However, ever since Sprint took over and brought their legacy of non-customer service it has gone to pot. No one at customer service can ever do anything reasonable. They surely must be reading from a script of do's and don'ts. I have been a Nextel user for years, but when my contract ends next month - that's it. I am leaving. And the straw that broke the camel's back was when I asked them to waive extending my contract if I increased my phone plan and added a line. They would not budge on it .. so neither will I. I will greatly miss the PTT, but I will not for one day miss Sprint.

34 out of 61 people found this review helpful

Run!

Overall Rating:

1 out of 5

By: Angela D on Tuesday, August 07, 2007
From: Crystal Lake, IL (United States)
Experience: 2 Years

Pros: My husband is with Sprint/Nextel... other than that... ???

Cons: Tomorrow I am finally going to breaking my contract with Nextel... and the opportunity has not come soon enough! The only reasons I have stayed as long as I have (about 2 years)... 1: my husband is stuck with this carrier due to work, 2: I did not want to shell out the $200 to break my contract, and 3: I was 'tricked' into renewing my contract.

Where do I begin... horrible customer service. When my husband and I moved here and were going to switch to Nextel we wanted to keep our numbers

Summary: I have done alot of research in the past couple of weeks, as I have been wanting to switch for a very long time now. Nextel/Sprint continually rank very low in all nearly polls and in all categories of ratings... from online polls to Consumer Reports (they do an annual issue dedicated to cell phones & coverage... most recently January, 2007). In other words, I am not in the minority in my bad experiences, so if you don't feel like I have given enough valid examples as to why you should RUN! then read up on it yourself! My husband is also just as unhappy with Nextel... the covereage, the services, the prices, the customer service, etc, etc... but as I said, he's stuck due to his work. It will actually hurt us to talk to each other now, as we will not be able to use any sort of mobile-to-mobile minutes, but it's going to be worth it to me!

28 out of 51 people found this review helpful

Bad service

Overall Rating:

1 out of 5

By: John D Pulse on Monday, July 09, 2007
From: Clinton+, MT (United States)
Experience: 2 Years

Pros: none

Cons: drops calls
does not have service in most of United States
Does not send a listing of calls with the billing

Summary: I am very dissatisfied with Nextel. Rep told me when I changed over from Sprint that anywhere Sprint worked, Nextel would also. It does not work many miles out of Clinton, MO where I reside. I am completely unhappy with the phone and the service.

26 out of 49 people found this review helpful

Bad coverage, Bad customer service

Overall Rating:

1 out of 5

By: Ryan Budzinski on Thursday, June 21, 2007
From: Essexville, MI (United States)
Experience: 3 Years

Pros: Push to Talk

Cons: Coverage and Customer Service

Summary: After being with Nextel for the past three years, I will no longer be a customer of theirs. I am constantly getting dropped calls/system busy messages. Also they got me to renew my contract last year with the promise of an improved coverage area, it the coverage did not improve in six months they would waive my cancelation fee, well it did not improve, and when I asked to be let out of the contract they had no record of a promise to waive the $400 fee for both lines. This is where the poor customer service comes in. After dealing with five different people I ended up being told to give them a few more "weeks" and I would see a differnce, agian this did not happen. I am now three weeks away from my contract being up and when I asked to cancel my account I was told it would still cost $400!!! They even told me if I cancel ONE day early that I would be charged the full $400!!! How can a company get away with this? Thank God only two weeks to go and then they are Bye Bye.

27 out of 50 people found this review helpful

Nextel downhill since Sprint merger

Overall Rating:

1 out of 5

By: Donna Wright on Sunday, June 03, 2007
From: Garner, NC (United States)
Experience: 9 Years

Pros: Direct connect

Cons: Dropped calls, price, customer service and service in general

Summary: Customer for 9 yrs with 5 phones,since merger everything has gone downhill and fast. Their best feature (direct connect) is no longer enough to keep me, I am switching. Customer service is horrible! Also, as of next year they lose the direct connect feature, so don't think of renewing because of this feaure.

33 out of 58 people found this review helpful

Love it

Overall Rating:

5 out of 5

By: Nicole Baker on Sunday, May 13, 2007
From: Plattsburgh, NY (United States)
Experience: 1 Years

Pros: I love the ptt. It's my favorite feature. I have never experienced a dropped call.

Cons: maybe it's my particular phone but the charge doesn't stay for very long.

Summary: Overall I have no real complaints about my service. I think there one of the cheapest dealers around. I love the convenience of being able to pay my bill online. Thanks!!

27 out of 49 people found this review helpful

Nextel service in Dayton Ohio and they have no coverage

Overall Rating:

1 out of 5

By: Steve Moyer on Thursday, April 19, 2007
From: Dayton, OH (United States)
Experience: 3 Years

Pros: None

Cons: No data coverage, no talk coverage, Poor customer service and uneducated staff.

Summary: I use Nextel service in Dayton Ohio and they have no coverage and if you want to use the web features you better be setting under a tower to get data connections. I have the push to talk feature which make no sense because to limit your self to one way communication using the same cell tower vs. 2 way communication so to me it makes no sense to have PTT feature on a cell phone. A phone book or speed dial would do the same quick connection but you would have 2 way communications. Trust me the Push to Talk (PTT) feature is marketing pitch. The company I work for all use the PTT feature and except for those individuals who thought it would be a good idea no one else uses it.
It’s just a marketing ploy. Customer service is bad. Even the individuals who set up our business account with Nextel will tell you that. My one experience with them resulted in numerous calls to find some one who could fix my problem only to be told that they are trying to expand data coverage to encompass my work area. I have been forced to use this thing for 3 years and still no consistent Data service. I have petitioned the power that be to move to a better service provider and we will be doing that in August.

35 out of 52 people found this review helpful

nextel

Overall Rating:

1.7 out of 5

By: joe bahnweg on Friday, March 09, 2007
From: webberville, MI (United States)
Experience: 18 Months

Pros: unlimited mobile to mobile

Cons: dropped calls/system busy try again later. poor to no coverage at my home. Three days out of the last week, system busy. What gives? When my contract is up I'm switching.

Summary: I've been using this phone for 1.5 years and service has steadily slid to poor.I'm speaking not of the phone, but the dropped calls and the system busy message.

35 out of 67 people found this review helpful

Pros & Cons

Overall Rating:

4.3 out of 5

By: Michael Smith on Friday, March 02, 2007
From: Fresno, CA (United States)
Experience: 5 Years

Pros: Nextel Walkie Talkie, GPS Solutions

Cons: Nothing

Summary: Nextel Sprint is the greatest communication solution alive. Nobody else in the marketplace can deliver an instant communication solution like Nextel. I have also implemented a GPS solution that saves my business thousands of dollars monthly. This service pays for itself and provides a return of around 800% monthly. By using Sprint Nextel I continuously put money back into my pocket on a daily basis

32 out of 54 people found this review helpful

Not a good value

Overall Rating:

2 out of 5

By: Michelle Canfield on Tuesday, February 27, 2007
From: Webberville, MI (United States)
Experience: 2 Years

Pros: Unlimited incoming, unlimited direct connect

Cons: Crappy internet browser, direct connect has horrible coverage, cost

Summary: We have been experiencing issues with direct connect for the whole time we've had our phones. We constantly get interruptions and told that the user is busy, ect, even when being in the middle of a conversation. IMO, that nullifies the point of unlimited direct connect.
I've used the internet service they offer for 3 months, and I cancelled it. It was horrible. Sites I can log into online no problem, I was unable to on my phone.
I hate the text messaging system too. I can recieve text messages, even though I don't want to, and I cannot send any, even though I want to sometimes.
Our contracts will be up in April and we're thinking of switching to Centennial.

31 out of 60 people found this review helpful

Nextel User Reviews

Why I am leaving Nextel

Run!

Bad service

Bad coverage, Bad customer service

Nextel downhill since Sprint merger

Love it

Nextel service in Dayton Ohio and they have no coverage

nextel

Pros & Cons

Not a good value

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