Pros: Nope, not really nay pros except a free crappy phone.
Cons: The amount of time I had to spend to get the deal they said they'd give was not worth it. They change policies on you without telling you. CS reps agree to change things and then never do.
Summary: I used Ntelos when they had a "Try our service free for 30 days, if you don't like it pay nothing!" sort of a 100% satisfaction guaranteed policy. I had never owned a cel phone before. I asked they lady "Hey if I don't end up using a cel phone and decide it's not for me can I return it and pay nothing?". She said "Yes." I asked it repeatedly and still got a yes. Fast forward 20 days later. No I don't want a cell phone, at least not a long-term contract one because I almost never use it. I tell her and she charges me a $75 restocking fee for my Free Phone! I pay it and then tell my husband, the lawyer who deals in fraud. So he goes and asks fro a refund of the price, pointing out their policies on the free phone trial. After three seperate visits and phone calls I get my $75 back. They make it as horrible as possible. Then after I've turned in the phone I still get a bill for next months *and* last months' service. My husband again goes and points out - I wasn't satisfied therefore it's free. They say we still ahve to pay for our service we used. There is a giant sign on the door saying "If you don't liek it, it's free!". It is a lie.
My husband called many people and returned to the store several times and mostly we just refused to pay the bill. Eventually they admitted we owe them nothing and removed the charges. Guess what happened the next month? Yep we got another bill. Which we then had to take to them and point out we no longer had the phones, were not using them and owed nothing.
I hate Ntelos. No one should trust them or use them. FULL OF LIES!!
Pros: Cheap(you get what you pay for!!!!)
Cons: Terrible customer service, terrible phones
Summary: I have been with Ntelos for 5 years and now can't wait to be out of my contract. The cheap rates no longer make up for being treated like sh-t. There are hidden fees for EVERYTHING, and now they want to CHARGE me to renew my contract. BYe-bye Ntelos!!!
2 out of 4 people found this review helpful
Pros: Their crappy phone selections make ideal paper weights. Customer service reps sometimes take their feet down from a counter to ask you "yeah, what do you want?" I can sometimes hold a conversation without getting a dropped call (as long as I'm inside one of their stores or on the very top of a mountain next to a tower)
Cons: ntelos has never been a good provider of cellphone service for me. I was lured into a two year contract by a slick sales person who immediately became rude as soon as the contract was signed. Nearly every experience I've had since has reinforced my VERY bad impression of the company. I've had no luck with tech support, sales, internet, or any other aspect of the company (including billing) The one nice person I spoke with one time now works for a competitor.
Summary: Look elsewhere! Don't invest your hard earned dollars on a company that not only will not appreciate you as a customer, they actually make you feel as if they resent you. If you like hitting your head against a wall or smashing your thumb with a hammer, by all means sign up for a two year root cannal like i did!
2 out of 4 people found this review helpful
Pros: Cheap.
Cons: Dropped calls, ok phones, and a team of customer service reps that take 3 days to call you back
Summary: We have a business account with NTelos that was set up before I began working for my company. All of our business is local in the Hampton Roads area...and let me tell you, the reception is awful! I get at least 3-4 dropped calls per day and I'm sitting in my office in Norfolk! I have to constantly move my phone from one side of my desk to the other to receive missed calls...it's just random; sometimes it works and sometimes it doesn't. If you are a business considering NTelos, test out their phones first in your area. I am calling to cancel soon
3 out of 5 people found this review helpful
