Qwest voted most pathetic
Overall Rating:
1 out of 5
By: robyn brown on Friday, February 13, 2009 1 out of 5From: portland, OR (United States)
Experience: 7 Years
Pros: Hard put to think of a single redeeming factorCons: Terrible customer service
Horrible website with information so out of date or lagging in accuracy it is unusable
Endless run around on the phone
Poor cellular coverage. Weak signal. Spotty reception. No roll over minutes.
DSL bandwidth is expensive and throughput below advertised. Failed often and needed regular repairSummary: I had Qwest service for nearly 8 years. I wish I would have dumped it sooner or better yet, never had to use them in the first place. They were at the time the only one able to provide landline to my house.
Qwest has been a source of unrelenting disappointment and frustration.
Their billing SUCKS.
It never shows accurately amount due, or payments made. The account portion of the website lags so badly (weeks) that it is useless as a customer tool. The online account information also does not provide the same information the printed bill does even though Qwest claims its the same.
If you have to use Qwest then get a paper bill sent to you and keep it filed away. You will need it when you do call them about the problems you will have.
Only the land-line to the house was reliable.
The wireless service was overpriced and in the city of Portland got spotty reception. I live not to far from downtown and had to talk to one side of my house or outside to get a signal.. one that would drop often.
Customer service across the board was terrible. Every time I called I was transferred many many times across many departments. Each time they had to verify a long list of data to make sure I was who I said I was, even if I had been on the phone with them for an hour they would do this.
I had DSL which was slow. Below was they advertise. They had to make several trips to my house because it would simply stop working. When the day came to get rid of DSL in favor of Comcast cable internet I had to spend 1.5 hours on the phone.
1.5 hours of endless call transfer and hassle JUST TO DISCONNECT THE DSL.
This account is by no means isolated. It typified my experience each time I had to deal with customer service.
The day I dumped Qwest as a provider is burned into my memory as a day of great relief and joy. I've learned a new level of loathing as it pertains to corporations.
Horrible website with information so out of date or lagging in accuracy it is unusable
Endless run around on the phone
Poor cellular coverage. Weak signal. Spotty reception. No roll over minutes.
DSL bandwidth is expensive and throughput below advertised. Failed often and needed regular repairSummary: I had Qwest service for nearly 8 years. I wish I would have dumped it sooner or better yet, never had to use them in the first place. They were at the time the only one able to provide landline to my house.
Qwest has been a source of unrelenting disappointment and frustration.
Their billing SUCKS.
It never shows accurately amount due, or payments made. The account portion of the website lags so badly (weeks) that it is useless as a customer tool. The online account information also does not provide the same information the printed bill does even though Qwest claims its the same.
If you have to use Qwest then get a paper bill sent to you and keep it filed away. You will need it when you do call them about the problems you will have.
Only the land-line to the house was reliable.
The wireless service was overpriced and in the city of Portland got spotty reception. I live not to far from downtown and had to talk to one side of my house or outside to get a signal.. one that would drop often.
Customer service across the board was terrible. Every time I called I was transferred many many times across many departments. Each time they had to verify a long list of data to make sure I was who I said I was, even if I had been on the phone with them for an hour they would do this.
I had DSL which was slow. Below was they advertise. They had to make several trips to my house because it would simply stop working. When the day came to get rid of DSL in favor of Comcast cable internet I had to spend 1.5 hours on the phone.
1.5 hours of endless call transfer and hassle JUST TO DISCONNECT THE DSL.
This account is by no means isolated. It typified my experience each time I had to deal with customer service.
The day I dumped Qwest as a provider is burned into my memory as a day of great relief and joy. I've learned a new level of loathing as it pertains to corporations.
2 out of 2 people found this review helpful
Not all bad
Overall Rating:
3.3 out of 5
By: Ethan Stern on Saturday, June 28, 2008 3.3 out of 5From: Denver, CO (United States)
Experience: 9 Years
Pros: *Sprint network
*Friendly sales reps (despite what others have said)
*Good rate plans in comparison to other companiesCons: *Bad selection of phones
*Cust. Svc. only available in 14 state regionSummary: I have had Qwest Wireless since the days of USWEST Advanced PCS and honestly, I'll admit, I have not always had the best experiences with them. However, here's the real truth...Qwest Wireless is an MVNO using Sprint's CDMA network. They also use ONLY phones that Sprint uses (and has had for at least 120 days before Qwest) or approves. So if you blame bad reception on Qwest, it's really not their fault, it's Sprint. Because of their contract with Sprint, the selection is limited, but they do still manage a good selection of camera phones, slim phones, and a few good PDA's (like Moto Q, HTC Fusion, Etc...). Overall, their rate plan is actually pretty competitive. Their data plan is INCREDIBLY cheap compared to other major carriers (Only $30 for unlimited if you're a DSL subscriber). The retail store sales rep's are actually incredibily helpful! I have gone through many many phones (my fault, drop them a lot... :-) and each time they will give me a warranty replacement in store for the same one or a better one if available. Honestly, it's a really good service if you're looking for a nice wireless service with nationwide coverage and bundle discounts with local, dsl, long distance, etc.
*Friendly sales reps (despite what others have said)
*Good rate plans in comparison to other companiesCons: *Bad selection of phones
*Cust. Svc. only available in 14 state regionSummary: I have had Qwest Wireless since the days of USWEST Advanced PCS and honestly, I'll admit, I have not always had the best experiences with them. However, here's the real truth...Qwest Wireless is an MVNO using Sprint's CDMA network. They also use ONLY phones that Sprint uses (and has had for at least 120 days before Qwest) or approves. So if you blame bad reception on Qwest, it's really not their fault, it's Sprint. Because of their contract with Sprint, the selection is limited, but they do still manage a good selection of camera phones, slim phones, and a few good PDA's (like Moto Q, HTC Fusion, Etc...). Overall, their rate plan is actually pretty competitive. Their data plan is INCREDIBLY cheap compared to other major carriers (Only $30 for unlimited if you're a DSL subscriber). The retail store sales rep's are actually incredibily helpful! I have gone through many many phones (my fault, drop them a lot... :-) and each time they will give me a warranty replacement in store for the same one or a better one if available. Honestly, it's a really good service if you're looking for a nice wireless service with nationwide coverage and bundle discounts with local, dsl, long distance, etc.
0 out of 1 people found this review helpful
Katana II
Overall Rating:
1.7 out of 5
By: Kathleen Cockrell on Thursday, May 15, 2008 1.7 out of 5From: Klamath Falls , OR (United States)
Experience: 5 Months
Pros: Slender and fits in your pocket.Camera is easy to use. The phone is user friendly until it locks.Cons: It locks up and there is no way to unlock it.
The antanna is in the bottom and people can't hear you on the phone while the phone is in the case. When it says Full Lock nobody knows how to unlock the phone. Then is is not useable anymore.Summary: I'm NOT happy. The phone has full lock on it and NOBODY seems to know how to unlock it. I don't understand that nobody knows how to unlock a full lock. I have pictures in it. I can not replace these pictures. What good is a picture phone if you can't get the pictures out of it! Quest said my pictures will be lost. Not going to happen. I'm not sending the camera phone back until I find a way to get my pictures out!!
The antanna is in the bottom and people can't hear you on the phone while the phone is in the case. When it says Full Lock nobody knows how to unlock the phone. Then is is not useable anymore.Summary: I'm NOT happy. The phone has full lock on it and NOBODY seems to know how to unlock it. I don't understand that nobody knows how to unlock a full lock. I have pictures in it. I can not replace these pictures. What good is a picture phone if you can't get the pictures out of it! Quest said my pictures will be lost. Not going to happen. I'm not sending the camera phone back until I find a way to get my pictures out!!
2 out of 2 people found this review helpful
I dont get it
Overall Rating:
4.7 out of 5
By: Roger Kerzmann on Tuesday, May 13, 2008 4.7 out of 5From: Rimrock, AZ (United States)
Experience: 3 Years
Pros: It's cheap it has new deals,and new phonesCons: not much service, not many phonesSummary: I would advice people in the southern western civilization to get this carrier because it is not all that bad, because they charge me total 200 flat for cell phones(3), home phone(unlimited calls), direct TV, and High speed broadband internet.
1 out of 2 people found this review helpful
Aweful
Overall Rating:
1 out of 5
By: Joe Cell User on Sunday, March 30, 2008 1 out of 5From: Medina, MN (United States)
Experience: 20 Months
Cons: Dropped calls, poor customer service, not as many minutes per month as others for same price.Summary: I experience dropped calls almost daily. When I call customer service, they don't seem to know what they are doing. They know that I can't end the contract early, so they don't care how they treat me. N O T recomended at all!!!
5 out of 8 people found this review helpful
