Sprint PCS User Reviews

Pros: The cost of the plan....well maybe if the quoted credits actually shows up on the bill in the next few months

Cons: Customer service...call quality...the list goes on

Summary: Anyone living in Bend with Sprint or Verizon? Satisfied with Verizon in CA...Moved to Bend..no Verizon...picked Sprint..this was 4 yrs ago...no real problems...but phone service was not as good as Verizon..My Contract is up..the store offered what seemed a good deal...chose the Instinct...It is a pain..to make a call..the one button is on the top...push it once ..no twice! the phone freezes,trying to read a page on the web..well how much time do you have to push a page around to read it in parts. the TV freezes..goes frame by frame..splits..the pic stops while the talking goes on...I find using the phone is more trouble than it is worth...to many steps involved, etc...I am canceling..my contract extension is up in 2 days..Not sure where I will go next...Verizon ? a comp plan to the one I was offered at Sprint is $110 more...worth it ..not sure...
I hate the fact that the story changes from on CS rep to another...they don't follow thru....etc
An example...while in the store I was approached by a salesperson....I explained I was just looking to decide if I wanted to extend my contract.....Next thing I was approached by the manager...The deal sounded good...wanted to think it over ...2 days later went back to the store...had a very bad experience with sales person....left my # w/another explained that if they wanted to keep my business the manager would call..didn't hear a word...went in 2 days later..manager denied getting the message...the deal got better....but from that point on it went down hill like a snowball in H....Everytime I left a message for the manager to call me, I never back..would make yet another trip to the store no matter what I did she would not take the time to talk to me...I started a deal with one person and I wanted to finish with the same..so hopefully no misunderstandings...and by the way that is one reason I was trying to reach her was to clarify our agreement before I signed on the dotted line.... So all of you that are having problems with Sprint and their phones I feel your pain....

Pros: None! One reviewer wrote that the only con was "the phone rings". Well my phone doesn't even do that! People complain that they call me, numerous times in a row, and I never answer. I never get the calls! My mother was rushed to the hospital in June 08. The hospital tried to call me. My phone never rang. My mother DIED!!! 24 hours later I checked my messages, and there it was! The message to rush to the hospital, to talk to my mom for the last time, because she was in critical condition. Thanks

Cons: You name it, and they screw it up! (in different languages)

Summary: *Been with them for about 6 years. Used to live in a basement apartment, so I thought that was the reason for my dropped/missed calls. NOPE! I've since moved, twice, it's gotten worse! I can understand bad service in the middle of nowhere, but Ii live in CHICAGO!!!

*They employ customer service reps from other countries! I swear the only English they know is what's written in a Sprint Customer Service Handbook! And they repeat everything you say, every time you speak, before attempting to answer your question. Do they have a translator sitting there directing them with what to say? Very strange/annoying!!

*All of this is only after you've waited a LONG time to get a live person, at all.

*My bills are always wrong! I don't even have enough time to list all of the issues with this!! If you can think of a billing issue, they've mastered it!

*Their phone selection is minimal, and horrible!

*I'm not here, explaining this all, so that I can bash Sprint simply cause I'm pissed. I too came to this site seeking an answer to the "Which carrier is the best?" question. But after reading the reviews, I realized that without people writing the reviews, I'd have nothing to compare. I've tried to be patient, for 6 years. I have an unlimited spending limit, so obviously I pay on time, and in full. (Two lines, at about $250.00/mo total) The poor service (customer service and coverage) only seems to get worse as time goes by! So, I am writing this review for two main reasons. 1. To hopefully steer potential new victims into another, better direction. 2. To let other frustrated exsisting victims (customers) know that they are not alone, it's not just you, and you should pay the $175 to cancel their service. *Look at it this way- You're more than likely gonna need to purchase a new phone, before your allowed a "special" upgrade. This means you'll wind up spending about the same, if not more, for a new phone, and have to start the renewal contract all over again. Find a new carrier first to assure you'll keep your phone number, sign a contract with them and get a new phone (for free probably), and then pay the $175 to Sprint. You'll wind up spending less, and chances are you'll have a BETTER company. WELL WORTH IT!!

Well gotta go finish my research, so I can drop the loser company!

Pros: NOTHING

Cons: EVERYTHING

Summary: I was satisfied with NEXTEL over Sprint; once they merge with SPRINT all hell broke loose.

Sprint truly needs help with customer service; no one seems to understand what you are talking about when explaining your situation a 1000 times to someone in customer service, ONCE AGAIN, SPRINT IS THE WORST. Verizon and AT&T please help SPRINT out with customer service, they need it.

I returned my Samsung Instinct phone before the 30 day return policy so I wouldn't be obligated to SPRINT for two years. (Oh Hell No)! Right now I haven't decided what company to go with, but when I do it's going to be Verizon or AT&T. So far I love the look of the Blackberry Touch Thunder/Storm and the Samsung i900 Omnia, both phones haven't launch yet so that’s why I’m still with SPRINT (mad) but have no choice at the moment, So Verizon please hurry with the BlackBerry Touch Thunder/Storm, and At&t please hurry with the Samsung i900 Omnia cell. So I could drop SPRINT ASAP...

Pros: nothing

Cons: everything

Summary: The customer service is rude and can be on hold for more than an hour, the plans rip you off...we got charged 20 for unlimited txt every month but on one of their plans its cheaper and have txt in it for free. read fine print. look over bill. and charge you for whatever you never used and they dont care at all about the customers. dont go to sprint go somewhere else

Pros: None

Cons: Everything

Summary: We have been with sprint for 10 years the first 4 not bad then low and behold here we go I know I have had nothing but trouble with getting my bill straightened out still can't. And trying to talk to some on who speaks english for get it.Soon as my conract is up this time I will not sign up again I am telling everyone I know how bad they suck. Would I have ever used them if I would have known NO!!!!! Find someone else. For your own peice of mind.

Pros: Customer service, coverage, and new phone have been great.

Cons: No cons as of yet.

Summary: Just bought a Motorola V950 Renegade model a few days ago. I went with the Simply Everything Plan for $99. With this plan everything is unlimited ( cellular, text, data, direct connect, tv, telenav, etc.) which is ideal for me. I've called customer service a few times for troubleshooting( certain features weren't working) -and Technical Support made sure they stayed on the phone with me until the problem was solved. Technical Support were very professional, polite, confident, and very diligent. I have read a lot of bad reviews of their customer service online over the past months and was quite surprised with how good their customer service actually was. History: I was a Nextel subscriber from 2002-2004 and left to T-mobile to get a sidekick. It was a fun phone to have but had crappy coverage in my apartment. I eventually got a Razr a couple years ago and was bored and wanting to come back to Nextel. So here I am and like I said earlier " so far so good".

Pros: ummmmmmmmmmmmm that would be nothing!

Cons: Everything watch your back they scam you!

Summary: Ooh wow were to begin, well I got service with Sprint while my husband was overseas, I chose the palm centro it was cute and did messaging so I could stay in touch with my hubby. I got the simly everything plan. well the first phone i got froze, crashed and would always reboot. So I went to the store and exchanged it. that one also crashed and froze and one time turned off completely ( and yes it was charged!!!) so i took it back to the store,and exchanged it for the blackberry curve (which ment spending more money) well in doing this I was not told that the blackberry everything plan and regular everythign plan were the same price but different service so they started my plan over and recharged the fees. Well here's the kicker, my blackberry was a bad phone too the memory was bad and a few other technical problems. so the tech center said they would order me a new one well no one called to let me know that the new phone was in and when I asked they said they sent it back. So I had to bring the phone back in to the tech center they said they ordered a new one and again no call. So i called and asked and they told me there was a back up at the depot. so 3 almost 4 months with out a phone! uggg. thats just the phones!
our bills wow never correct! extra charges i have a list of things such as games and this other garbage and model pics and stuff and, neither one of us had downloaded it. i told them that and they said my husband must be lie ing and they are responsible for what he does in his personal time ( ummm ok were did that come from) he didnt download that stuff because he would just tell me. i could care less if he downloaded a girl backround,what ever so they transfer me to 4 different people and the best they can do about the phone is a $50 credit its a $560 phone,and the bill well I guess my husband is lying and loves to rack up the bill every month even the ones he was overseas for and I had the phone. This may seem out there but it is the truth seriously dont waste your time because you may be on here with alot of the same issues i read these reviews and its like they are stating the same problems i have. good luck finding someone who speaks english and cares about there customers.

But not to be sad i am now a happy verizon customer :-) YAY! and they have working phones and cs reps who are right here in the us!

bye byes sprint another costumer lost!! but then again like you actually even care.

Pros: The phone rings. That's about it.

Cons: Willingness to help their loyal customers.

Summary: The customer service is definitely as terrible as the rumor mill reports and is far worse than I expected. I have been a Sprint customer for almost 10 years and I am looking to remove a few phones from a contract. They want to charge me $200 for any phone that I remove prior to September 6th. My problem? The people who are on the contract live in different states. We will all be together on September 1st, but even if I make a change and we ALL stay with Sprint and sign new contracts on September 1st, they are still charging the fee b/c it's before September 6th. I am dying to move my service but struggling to pay them $600 to make changes. It's a complete scam. What happened to always working with the customer to maintain the business?

Pros: Great features, phones, and prices.

Cons: Not the best CS but not as bad as everyone says.

Summary: Sprint offers the most affordable rate plans and widest range of features of any carrier. They have great multimedia and the best 3G network. And in my area coverage is excellent.

Pros: The everything plan. 1 price for texting sprint tv and multiple other services. my phone works in most elevators and some subway stations. so the service is great. no problem with customer service. they are great problem solvers.

Cons: Sprint tv shows fuzzy on my phone. and when u change things on ur plan sprint does increase ur contract expiration date. so beware if u upgrade or change plans

Summary: I like sprint. nice phones good service. phones are expensive if u buy them from sprint but if u purchase a phone somewhere else u can use it. I brought my plam treo from ebay. almost half price. sprints not perfect but for those on the go texting and internet people like me it works