Pros: Excellent Customer Service.
Very good coverage.
Excellent call quality.
Rate plans are very competitively priced compared to ATT & Verizon.
Palm Pre.
Cons: Phone offerings have not been great in the past, but that appears to be changing.
Summary: I have been with Sprint for over 5 years now. During this time I have lived in both the Rocky Mountain area & the Mid-Atlantic, and have traveled quite a bit. In my experience the coverage has been very good. I have rarely been in an area where I did not have Sprint coverage, have been in some with Roaming only, and a few with no coverage at all. The areas with Roaming or no coverage have been very rural, and coverage usually is only down for a short distance while traveling.
My experience with Sprint's customer service in the past has been disappointing. My contract is up this month and I had been looking at switching to either ATT or Verizon. I have had a couple of reasons to contact customer service, and they actually contacted both my wife & I in the last few weeks to check on our level of satisfaction. I assume because we are nearing the end of our contract. My experiences in the last few months with customer service at Sprint have been excellent. I have only interacted with customer service reps that have been in the US or Canada, and they have all been very helpful and pleasant. They have a new policy now that they will resolve your issue in one phone call.
In short, I find Sprint's network coverage & call quality to be very good. Customer service has been improved significantly. At this point, I am planning on upgrading to the new Palm Pre and staying with Sprint for at least another 2 years.
