Sprint PCS User Reviews

Pros: Tech Support is available and knowledgable. typically they are Friendly, seem educated and know what there talkin about

Cons: Needs to be more people oriented. can do more to help and understand wants and needs of the customer.

Summary: Personally Sprint isn't very people oriented at all, There goal should be to provide a great customer experience that wants peoples business and earns it understanding wants and needs of each customer to make an informed decision and provide a service that is better than the rest. Customer Satisfaction should be #1.

Pros: None

Cons: Everything

Summary: I have been a Sprint customer for the past seven years. I was a happy camper for the first five, now I'm fleeing them.

-Call quality is OK, coverage adequate
-Selection of phones is terrible. Nothing new or innovative at all
-The words customer service are no longer in their vocabulary
-Constant billing problems.
-Constant problems accessing my account online.
-No incentive to stay with them or upgrade my phone.
-All kinds of problems with my current handset and fees, fees, fees when I try to correct.

I am so disappointed in them.

Pros: few dropped calls

Cons: Terrible customer service

Summary: If you are considering getting sprint don't!!!! Their customer service is the worst I've ever encountered. Most of the rep centers aren't even locatated in the US, they put you on hold screw up your bill and tell you the charges are valid. If you ask to talk to a supervisor they put you on hold until you either give up or your arm falls off. They are unwilling to help you with mistakes they created. Their plans are expensive and full of hidden fees that I'm sure they come up with themselves, and god forbid you need to make changes on your plan. This company is a nightmare. Don't walk RUN away from it!!! Can't wait until my contract is up

Pros: Never have had to use Customer Service... It just works all the time. Fastest wireless internet in the US.

Cons: None

Summary: I have used all of the big 3 and have had problems with being over charged with all except Sprint. Sprint's wireless internet rocks! It's the fastest around and they don't get wrapped around the axel when you use the connection to game or stream music and video... Don't try that with Verizon Wireless... They'll can you in a heartbeat!

Pros: Decent service, few dropped calls.

Cons: Poor customer service, conflicting information from employees/managers, virtually impossible to get to speak with an actual person on the customer service line.

Summary: After realizing I had been paying an unauthorized charge for six months, which was noted on the bottom of page 6 of my 10 page bill, I attempted to get through to customer service to have the charges taken off. Long story short, after 4 WEEKS of documented attempts to straighten out the whole mess (attempts consisted of phone calls with "hold times" of over 40 minutes with no answer, emails, etc.) I was finally able to get a refund, only after writing numerous letters and emails to the corporate offices. Never again will I use Sprint and am counting the days until my contract expires!

Pros: I have a cell phone

Cons: I have to call customer service every month because my billing is wrong

Summary: From the first day I signed up with Sprint I have had nothing but problems. Every month I had to call customer service because my billing was always wrong. On my daughters cell phone I had all incoming and outgoing texts blocked, but it took like 4 months before the block went into effect. As soon as my contract is up, I am dusting Sprint!!!

Pros: admittedly good signal area.

Cons: Customer Service is only interested in sprint not the customer.

Summary: After Christmas I tried to upgrade my phone. I selected the wrong phone online and had to charge 218.00 on a credit card on Friday 12/28/07. could not get through to C. S. until Monday 12/31/07, when they told me that the phone was already shipped. It did not arrive be cause they did not put the full address on the shipping label. On 1/2/08 I called about the phone and they said it had been returned and I told them to cancel the order. They said OK then shipped the phone to me anyway. On 1/4/08 it arrived and I refused it. On 1/9/08 I called back to verified that they had received it back, but would not credit my credit card till next month. I ask to talk to a C. S. supervisor and he told me that he would take care if it and have the right phone shipped to me right away at the web page price of $49.99 + tax. The phone arrived on 1/11/08 and I cannot activate it because I am $100.99 over my $250.00 spending limit. After spending three hours on the phone with sprint about this I got nothing but "we're sorry about the mess up" and being forwarded to departments that are closed for the weekend.

Pros: I have a cell phone.

Cons: I have a cell phone with Sprint/Nextel

Summary: Against better judgment, signed a new contract last year to get a family plan. I had recently purchased a camera phone only to find out that it would not be compatible now that sprint merged with nextel. I would have gone with another carrier, but my husband's work carries them as well. Needless to say, I had to purchase hybrid phones which are not as good and the promise of better reception has been questionable at best.

As far as service, how about finding out that you are being charged $70 dollars because you were using the internet and did not know about the kilobyte charge instead of the flat charge you were supposed to get. Then, after paying for and fixing that issue, how about going to use the family finder feature after having the phone for a few months only to find out that I cannot sign up for it for another 2 weeks? When asked if I will be charged for using it... "Yes" of course, even though I can't use it? Are you joking? Apparently not.

So ready to get a new plan.

Pros: Decent coverage, 7pm nights.

Cons: Awful customer service, incompentent, uncaring, makes me question our entire capitalistic system.

Summary: Thanks goodness I'm coming up on my contract expiration (unless, of course, they extended the contract without telling me, like they have to others). Each month is a new surprise, are they going to overcharge me twenty bucks or five hundred? Unfortunately, it's normally closer to the latter. If you sign up with Sprint, plan on spending twenty hours a month on the phone with a foreign customer care rep who doesn't know anything, can't fix anything and doesn't really care.
I work for an organization that has approx. 100 cell lines, split up between three carriers (long story as to why) (US Cellular, Alltel, Sprint). I spend five times as much time on Sprint errors versus the others (and Alltel really isn't that good). The best part of this is at the first of each month, I spend ten hours at work taking care of the errors on that account, then spend twenty more in the evenings fixing my personal line.
Awful, truly awful service.

Pros: Reasonably priced plans

Cons: Absymal customer service-Poor web site design-Innumerable billing problems

Summary: Thank you, Sprint! Thank you for finally proving to be so completely inept at the practice of business that I am left no alternative other than to discontinue my service with you. I sincerely tried to be a good customer to you. I tried to stick by you in sickness and in health, etc.etc.etc. I told all of my friends that this was just "a phase" you were going through. You would have none of it. You wore down my misplaced sense of loyalty with a steadfast campaign of incompetence rivaled only by the last 6 years of US foreign policy. Now, however, the relief generated by the fact that I will no longer have to deal with "Tim", "Eric", or "Tammy" (Honestly, who do you think you're fooling?) in Sholapur, India is proving to be boundless. To say nothing of your anti-intuitive website, what really did it for me was your crackerjack security. That my exwife could access my account and cancel my plan with no pin, answer to a security question, OR even administrative rights to the account while I am held hostage by some mysterious number or answer to a question raised five years ago (my hobbies do change from time to time) is beyond my ability to reason. You win! Merry Christmas!