Pros: Customer service fast answer
Cons: Signal problems, cell-phones problems, billing problems, cold blood cust.service, bad inssurance policy.
Summary: We bought 4 phones, family plan 1200 min. First 2nd and 3rd bills w/problems. The cust.service think that they have the right to punish you when they have billing problems, they tie you with the Credit Report on your SSN. My brother has Sprint w/3 lines: He never had problems with the cell phone, sometimes close to the beach he had low signal. If he don't pay on date, sprint sends a message after the due date, before they close the next period, they send an other text and voice message. After the next period due date, they call him, before turn off the service. If he do not pay, they turn off his line only, the main line, but he is still getting incoming calls and text msg. They charge the fee for the line that they turn off, not for all lines. T-mobile, totaly cuts your service for the 4 lines, without notice or msg, after 2 bill periods and you never know exactlly when. They charge you $20 per each line, and they won't give any chance to discount the $80. If you call some days before they cut the service, they will do something, but only once. After that you only can do an arrangement if you have the service canceled, is logical, after they charge you the $80 for that reason.
I paid inssurance for 12 months, $10 per line, when I call them to claim, they ask for 50 dollars, just to try to fix the phone, because they said that my inssurance was only for repairs. I changed one phone 3 times, and the others once each. I claim many times the problem with the signal strenght, they allways answer: We have excellent signal strenght in the area you are now, maybe is an other problem.
I took enought from them, I will cancell my service tomorrow, even when my contract end next year. I will go to sprint.
