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T-Mobile User Reviews



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T-Mobile
2.9
2.8
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2.8

I LOVE T-MOBILE

Overall Rating:
5 out of 5
By: Shaniqua Talley on Monday, September 14, 2009
From: Houston, TX (United States)
Experience: 3 Years
Pros: YOU Can send back phone before a year. The service is great. the signal is great. They are getting new phones. THEY NOW HAVE 3G. And you can talk to anyone with t-mobile for free and you have my faves.

Cons: NOTHING AT ALL

Summary: I love t-mobile. I want at&t only for the iphone.(i don't want it anymore) and verizon for their phones, but t-mobile is the best. I love everything about it.

T-Mobile. Good phones. Decent call quality/service. Decent customer service.

Overall Rating:
3.3 out of 5
By: Megan G on Sunday, September 06, 2009
From: Pittsburgh, PA (United States)
Experience: 15 Months
Pros: Decent phones, (usually) good service, random, occasional perks

Cons: No service in some areas, staff at the store where we purchased everything can be...iffy.

Summary: I begged my parents to switch from Verizon to T-Mobile because I wanted a Sidekick. We got a pretty good deal for switching - since there were five of us they dropped the $35 activation fee. Everyone was really nice the first few times we went in there, and when my sister had a problem with her Sidekick data plan they were very pleasant and fixed the problem. Also, we got a ten dollar off credit for the bill after our one year anniversary.


Now, that being said, I do have to say I was a little disappointed going back to the store when my mom had a problem with her phone. While the problem was resolved, it took some time, and she had to get a new phone shipped to us. She had to use a phone from them while she waited for her new one. Why she had to pay for the shipping or replacement or something for thee new phone is kind of beyond me, but I'm not T-Mobile (it was only $10 but still). Also, the staff at the store became kind of...rude after the sale. I'm sure it's that way with the majority of the cell phone providers, but it just kinda irked me. Going from super nice to I-could-really-care-less after a huge sale? Really?


All in all, I love T-Mobile. The have some good phones, and reception is usually good (I don't get service everywhere, but at least where I need it for the most part).

1 out of 1 people found this review helpful

hands down, T-mobile has the best customer service

Overall Rating:
5 out of 5
By: danny castro on Wednesday, July 29, 2009
From: bronx, NY (United States)
Experience: 11 Years
Pros: superior customer service, the hottest phone and great call quality

Cons: none

Summary: i've been with t-mo since 1998. back then they were known as omni-point, then they became voicestream in 2000 which later change to t-mobile.
over the years there customer service went from good to great to the best. they make you feel like a big fish in a small pond, which to me is key. not to mention they have the best android phones and a good app store to go with it. i can't see myself switching carrier's in the future.

It doesn't get any better

Overall Rating:
5 out of 5
By: lady l on Wednesday, July 22, 2009
From: missouri, MO (United States)
Experience: 3 Years
Pros: customer service is amazing, plans are reasonable, and phones are great.

Cons: none

Summary: I don't understand what some of the people are saying about the service being bad or the customer service being rude I have never experienced that issue. The customer service has always been very kind and knowledgeable. I have a g1 and my sister has an iphone she can't even send picture messages? and she pays a rediculous amount for minutes and internet. I feel lucky to have such a great phone company. I also have the home service and I love it only time I have had issues is when my internet is running slow nothing to do with t mobiles service

Tmobile is the best

Overall Rating:
5 out of 5
By: Steven Pimentel on Wednesday, July 22, 2009
From: Queens, NY (United States)
Experience: 5 Years
Pros: Everything is great data is really fast and since i have a G1 when i dont have 3G i have edge

Cons: not alot but acouple of dropped calls

Summary: Tmobile is great and they have really good phones now and alot of great androids to come

0 out of 1 people found this review helpful

T-Mobile - The Carrier to have!

Overall Rating:
5 out of 5
By: Scott Cox on Wednesday, July 01, 2009
From: Norman, OK (United States)
Experience: 5 Years
Pros: Price plans, flexibility when changing account, GREAT customer service, Easy upgrades

Cons: None!

Summary: I have had t-mobile since i was a freshman in high school when my parents got me a phone( i am now a sophomore in college) . I have had them ever since, and while i have had the usual 1 or 2 calls to care in the last few years, my friends and family have fumed constantly about issues with Verizon, at&t and sprint. My service has always been exceptional and i have always been offered upgrades and perks for my loyalty. And now as an employee in there CC department i understand that 75% of the things people get fuming mad over are SELF CREATED. i am not trying to give good PR or anything like that, just saying how it is. People expect to swap phones with a friend and still have a warranty or send in a a phone with water damage and get a new one back. Of any carrier T-mobile has the most lenient upgrade system. You start getting a partial discount after 30 days of service on ANY device! Whenever there is an issue T-Mobile goes about and beyond to fix it, and has been rated best in Customer service 7 years running. All it boils down to is that 25% of people have a legitimate issue and the other 75% want something for nothing or are willing to lie, call daily, and speak to supervisor constantly for an issue that is either A. not occurring or B. things t-mobile has no control over. I will ALWAYS recommend t-mobile as the best value and service available.

WORST SERVICE EVER

Overall Rating:
1 out of 5
By: art stevens on Thursday, June 25, 2009
From: medway, MA (United States)
Experience: 15 Months
Pros: NONE except that they are very good at saying "Im realy sorry that i cant help you. is there anything else that i can help you with today"

Cons: No fax capability, dropped calles, poor cust service, garbage phones

Summary: Was told everything i wanted to hear. Especialy when i told him i was going out of the country right after i got the service. he neglected to tell me that I only had 14 days to fix any problums that i might have like the fact that the phone that he sold me didnt do what it was supposed to. And the fact that if you dont keep the original box it came in all bets are off, no repair no exchange.you are locked in for 2 years, all they say is that if you dont like our service you can cancel, as long as you pay $200 PER LINE

1 out of 1 people found this review helpful

EXCELLENT, she shouts

Overall Rating:
5 out of 5
By: 808 mom on Wednesday, June 17, 2009
From: Hawaii, HI (United States)
Experience: 9 Years
Pros: Their customer service is excellent. They will work with you until your question/issue is resolved.
Great value--service, price
Product range equal to that of other providers

Cons: This is not a con, but stick with the company-owned T-Mobile stores, not the multi-carrier cell phone stores.

Summary: I'm not sure who the other reviewers are writing about--I've never gotten a non-English speaker that I can recall in the past 9 years, no matter which department I've talked with.

There ARE a few spots in my area that have sketchy connections, but they are pretty clearly marked on their area coverage maps. Do I NEED coverage 100% of the time driving through a pineapple field? Mm, no. But most times I DO have coverage there too even.

I'm just glad we (in the US) don't have the phone charges they have in Canada. =O

1 out of 1 people found this review helpful

Lousy product and service

Overall Rating:
1 out of 5
By: Jon Gateley on Tuesday, June 16, 2009
From: Ventura, CA (United States)
Experience: 5 Days
Pros: None

Cons: All.

Summary: In Ventura, CA coverage is lousy (like nonexistent in areas they say have their signal) and the service is the same. AVOID.

2 out of 3 people found this review helpful

PICK ANOTHER CARRIER

Overall Rating:
1.3 out of 5
By: Brandee Womack on Tuesday, June 16, 2009
From: Woodbridge, VA (United States)
Experience: 7 Days
Pros: None

Cons: Service, no one willing to help resolve issues with service. Can barely understand the person on the other end of the phone.

Summary: My husband is at AIT (ARMY) in Aberdeen MD, and he gets NO SERVICE AT ALL. I had to take our son to the emergency room because he was having chest pains and I had no way of getting in contact with him. I call the tech support line, although the woman was nice she told me there was basically nothing she could do, so I'm just going to have to write my husband a letter letting him know our son was in the hospital. We've had NOTHING but problems with t mobile since we bought the phones in November. I WANT OUT OF THIS CONTRACT, and I want a carrier that is going to give me and my husband the service that we are paying for!!!

1 out of 1 people found this review helpful

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