Pros: I have had great coverage, and customer service since I started with T-Mobile last Sept. any where I travel and work (nationwide)I went with a plan that allowed unlimited roaming, because of my working different places around the country.
Cons: But, I just received a letter stating that they are canceling my service, it says that during several recent billing cycles a very high percentage of my calling usage on my phone occured while roaming off the T-Mobile net work,you think? thats why I signed up for the unlimited roaming plan!!!
Summary: I was told the company was making a business decision to do this to all customers using high amounts of off network roaming!!
I would stay with them...but
Pros: Great phones, cheap prices.
Cons: Garbage for customer service, cell phone reception is mediocre at best.
Summary: not long ago my phone stopped charging, I took it into their local store to see if something could be done about it. the customer service rep at the store handed me a phone and dialed the number to customer service. thats funny, i thought that was his job...? and didn't I drive all the way down to the store so I wouldn't have to talk about my problem on the phone in the first place? they told me my phone was under warranty, and that they would mail me a new one at my cost. mail me one? my phones almost dead, and I'm in a room full of them. cant i just reach out and grab a new one and not have to pay shipping? Upset by all of this, I sent them a letter about it. I just got their canned response to this complaint today. it said a lot of words while purposely dodging my real questions and even said (direct quote from their letter): "just like customer care, the phone has to be ordered from the warehouse". what is that supposed to mean? you order your customer service from your warehouse? the rest of the letter is just as ridiculous. this whole ordeal just seals the fact that as soon as my contract runs out I'm gone. no phone it worth all of this garbage...
4 out of 5 people found this review helpful
Pros: Cheap
Cons: Lame Policies
Summary: I had a contract with 4 phones. Service OK. Not as good as Verizon in our area but if you want a low cost family plan it's OK. One child moved out of state and they allowed me to cancel by proving residence. I did not have to pay the 200 dollar fee. My second child got a job where there is no service. I called to do the same thing. They said that the whole family had to move out of area to cancel without a fee. I asked the person in the store if we could do this and they said yes knowing that he would probably leave the area. Basically they went back on what they promised. I will cancel pay the 200 fee because the kid has to have a working phone. I will punt them as soon as my other two phones are up in a few months. I will love that day.
1 out of 2 people found this review helpful
