Pros: Service is good all over the country.
Cons: The phones are junk.
The customer service is appauling to say the least.
Summary: I've been a tracfone user for 9 years. I'm now trying to be on my third phone, which might not be too bad in 9 years. But every time I went from one phone to a new phone I had to jump through hoops to get my number, minutes and expiration date changed over. What really burns me is that the phones have SIM cards in them that you can store your phonebook numbers too, but when you change phones, these people aren't smart enough to transfer your SIM from your old phone to your new phone. They have to ask you for the SIM number of your new phone to program it anyhow so why can't they just bring it from one to the other? But I digress. I bought a new phone a week ago, I tried to activate it and change it online like so many others, and after a day or two of waiting and it still didn't go through I tried calling them. I was on the phone for 4 hours, made 6 calls, got put on hold and hung up on 5 times, and each time got some different ignoramus I could barely understadn that asked me for my name, serial number of both phones, SIM numbers of both phones which are entirely too long, over and over again. And even though I had the persons name I could never get that person back so it was the sam scripted crap over and over again. It's like they don't keep account information. Regarless, this is my last tracfone and we're reporting them to the BBB. Good luck if you decide to go with them.
Pros: NONE
Cons: LONG, ARDUOUS PROCESS
Summary: I RECENTLY PURCHASED A TRACFONE FROM THEIR WEBSITE. I TRIED TO ACTIVATE ONLINE, BUT COULD NOT DO SO. I THEN CALLED TRACFONE. AFTER ONE HOUR AND FOUR DIFFERENT AGENTS, I WAS ABLE TO ACTIVATE. WITH EACH AGENT I HAD TO PROVIDE THE PURCHASE NUMBER, SERIAL NUMBER EMI NUMBER, MY NAME, MY ADDRESS, MY PHONE NUMBER AND THE USUAL LANGUAGE BARRIERS. IT WAS A GRUELING EXPERIENCE.
1 out of 2 people found this review helpful
Pros: Advertisements are false
Cons: False advertisement of double minutes
Summary: Don't be fooled by promise of double minutes, and don't expect much help from "technical" support. Twice they dropped my call, and once, quite creatively, suggested I call back. I did about 5 minutes later only to find that the call center had closed.
When I finally got an alien to listen to my complaint. He deffered to his supervisor, who anonymously declined to help me.
DON'T BUY TRACFONE
2 out of 2 people found this review helpful
Pros: Prior to the last few times of adding air time minutes thought Tracfone was good. 6 months ago same seniaro but after 60 plus minutes some employee actually added an extra 30 day airtime as I complained alot about the long wait - (asked to speak with a supervisor for some sort of compensation and he was able to do this without transferring)
Cons: No person on customer phone. Had recently suggested to a friend to purchase a Tracfone for her teenager but will advise differently now.
Summary: 07-03-09 unable to do prompts on Nokia (had since Tracfone 1st came out 2003) so dialed 1-800-867-7183 prompts stated estimated wait time 10 min.; contunied to hold hopeing to speak with a person (made mac. salad and 2 batches of brownies for the busy 4th of July) landline phone has minutes listed. What a waste of time! Very upsetting not to have some sort of compensation regaurding my time and hopefullness of speaking with a rep. since I heard hundreds of times how important this phone call was to Tracfone. Would appreciate if an employee were to read these and contact customers that have problems - I will never do phone prompts again.
1 out of 1 people found this review helpful
Pros: Pretty new phone that doesn't work
Cons: "0" STARS
Summary: "0" STARS
4 Hours on the phone and still no transfer of existing number to new phone which was purchased through Tracfone...
Looks to me like they make they're money by taking peoples minutes...Definitely would not invest in company...Two phones sent...Resending one phone..Postage they're problem....Sent a new sim card priority expresss fedex...Wonder what that cost...???..Like I said from the reviews it looks like they make they're money by ripping people off of minutes...With all the high postage they are paying they have to make money some way...
1 out of 2 people found this review helpful
Pros: Very few if any.
Cons: Can not get problem fixes or changed. Do not use this service, if your life depends on it go elsewhere.
Summary: Bought 90 days by mistake, they said they couldn't change it. I use less than 30 min. per year, why would I buy 900 min for 90 days? DUH!
1 out of 2 people found this review helpful
