Pros: Prior to the last few times of adding air time minutes thought Tracfone was good. 6 months ago same seniaro but after 60 plus minutes some employee actually added an extra 30 day airtime as I complained alot about the long wait - (asked to speak with a supervisor for some sort of compensation and he was able to do this without transferring)
Cons: No person on customer phone. Had recently suggested to a friend to purchase a Tracfone for her teenager but will advise differently now.
Summary: 07-03-09 unable to do prompts on Nokia (had since Tracfone 1st came out 2003) so dialed 1-800-867-7183 prompts stated estimated wait time 10 min.; contunied to hold hopeing to speak with a person (made mac. salad and 2 batches of brownies for the busy 4th of July) landline phone has minutes listed. What a waste of time! Very upsetting not to have some sort of compensation regaurding my time and hopefullness of speaking with a rep. since I heard hundreds of times how important this phone call was to Tracfone. Would appreciate if an employee were to read these and contact customers that have problems - I will never do phone prompts again.
