Pros: Service is good all over the country.
Cons: The phones are junk.
The customer service is appauling to say the least.
Summary: I've been a tracfone user for 9 years. I'm now trying to be on my third phone, which might not be too bad in 9 years. But every time I went from one phone to a new phone I had to jump through hoops to get my number, minutes and expiration date changed over. What really burns me is that the phones have SIM cards in them that you can store your phonebook numbers too, but when you change phones, these people aren't smart enough to transfer your SIM from your old phone to your new phone. They have to ask you for the SIM number of your new phone to program it anyhow so why can't they just bring it from one to the other? But I digress. I bought a new phone a week ago, I tried to activate it and change it online like so many others, and after a day or two of waiting and it still didn't go through I tried calling them. I was on the phone for 4 hours, made 6 calls, got put on hold and hung up on 5 times, and each time got some different ignoramus I could barely understadn that asked me for my name, serial number of both phones, SIM numbers of both phones which are entirely too long, over and over again. And even though I had the persons name I could never get that person back so it was the sam scripted crap over and over again. It's like they don't keep account information. Regarless, this is my last tracfone and we're reporting them to the BBB. Good luck if you decide to go with them.
