Tracfone User Reviews
Pros: It's cheap. Cons: Everything except the price. Summary: Initially, there was no problem. I registered and activated the phone with no problem. I generally use my home and work landlines. The cellphone is just for job hunting and emergencies. I have no idea when the tracfone stopped working, but I got a call from a headhunter one day. At the end of our job screening, he mentioned that my cellphone was not in service. Oh, I thought, it probably needs charging. No, he said, try calling it. It says the number is not in service. Sure, enough, that's what I got when I tried calling it. So, I went online to see what was up. I bought a 1-year card when I bought the plan. The phone showed that I still have 893 unused minutes. My account status online was INACTIVE. I tried to reactivate and it told me I needed to call customer support. That's when things really went wrong. Customer service is in India. I can deal with that. I've lived with Indians. I can understand the accent. Unfortunately, this person really couldn't speak English. Beyond that, the person appeared to be a total moron. The call took an hour. She kept asking me the sam questions over and over and over again. She couldn't keep straight the serial number from the SIM number. I am not kidding--I had to read out those long numbers at least 12 different times. Forget about trying to get any explanation for what went wrong. All I got was that the SIM number was no good. It's the number on the SIM card, it's the number on the labels and booklet that came with the phone, and it's the number the cellphone display shows. It worked just fine when I first bought it a couple of months ago. So, they'll ship me a new SIM card, which could take 7 days. (That's assuming she got the phone, name and address correct, which I doubt. I had to keep giving her those over and over again too.) She had no answers. It was clear that everything she said was being read off a script card, and she kept stumbling over the words like it was the first time she had ever seen them and had no idea what they meant. I bought the phone in early January and this is the end of May. Anyone care to offer an opinion about Tracfone extending my service to cover this whole period of time that I thought I had an active cellphone but really didn't? I'm just grateful I never had my car breakdown and hope I haven't missed any job opportunities. 9 out of 10 people found this review helpful
Pros: none Cons: shady business practices, rip off Summary: have had tracfone for at least 5 years. recently had "no service" display on my phone. had bought double minutes for this phone and had 600+ minutes and service time for months when the "no service" message displayed. they told me a new phone was being sent and the old phone needed to be updated and that they would give me 30 minutes for my troubles. phone had worked fine. took their word discarded old phone. sent me the same phone and suddenly the "double minutes" contract that i paid lots for was not transferred to the new phone. they asked dumb ?'s like "when did you purchase the double minutes", "what's the IMEI of the old phone", i think they send out new phones to replace old ones that worked perfectly. then u lose all the benefits u have paid an arm and leg for. customer service has changed completely. difficult to understand any of the service reps. they keep you on hold forever. have spent hours dealing with them. i wish we could bring a class action against them. 5 out of 7 people found this review helpful
Pros: TracFone was good for awhile, but try to add minutes to your phone. I've been told twice to buy another TracFone. I have purchased two phones and I refuse to buy another. TracFone should have merchandise that will outlast others, if they are so good. Cons: I was on the phone for two hours to add minutes to my phone, after taking my credit card number and being transfered 4 different times. I was told once again that I needed to buy a new phone. I was also charged for the minutes which I did not receive, because my Service was disabled. I need a new phone again, I don't think so. TRASH!! Summary: I refuse to purchase another TracFone everytime I need minutes. TracFone need to stand up for the company and satisfy customers. False Advertising... Better Business Bureau will hear from me. 10 out of 15 people found this review helpful Summary: I have nothing but good things to say about Tracfone. I wanted to use my old cell phone number on my new tracfone. Customer service was a little hard to understand because of their accent, but they were terrific. It only took two days and everything went smoothly. Reception on tracfone is great. I have NO complaints. 5 out of 10 people found this review helpful Pros: Low price Cons: Everything else Summary: While they offer cheaply priced phones and phone cards, they are a horrible company lately. I was a Tracfone customer for roughly 10 years and just recently quit using their service. My parents are current customers of Tracfone and had to have replacement phones sent to them because of technology changes. It took Tracfone 2 months to send the phone, and another 2 months to send the correct sim card for the phone! The worse part though is that I ordered a new phone to replace the older one I had, and when I called to have everything transferred to the new phone, they messed up. They transfered the humber, but they lost all 830 minutes I had and they wouldn't give them back because there was no proof. I told them i was returning the phone I had just received and that I was done with their company. I am now a proud U.S. Cellular customer, waiting for Tracfone to refund the money for the price of the phone, I just wonder if they will or not. I would not, and will not recommend this company to anyone at all under any circumstance. 16 out of 26 people found this review helpful Pros: Low-cost basic service, no contract, no hidden fees, no startup fees, connection fees, etc., remaining minutes displayed on phone Cons: Website is not user-friendly, customer service not consistent Summary: The website is not user-friendly. If you can't make it through all the screens, you have to call customer service. With luck, you will get a normal human being. If not, you get someone who barely functions on a human level. The wait time can be 30 minutes.---- It's a long complicated procedure to get your service set up and renewed. Getting voice mail set up was unbelievably complicated. You pay to retrieve your messages, by the way.------- If you buy the one-year service, your contact with customer service is kept to a minimum. That I know of, there is no lower-cost way of having cell phone service. Cost-per-minute is not the best comparison. There are lower cost per minute services, but those are standard phone contracts with all their fees, gimmicks, etc. This is service for people who need to make a call now and then, not for followers of gadget fads. 18 out of 30 people found this review helpful Pros: no contracts, you track your minutes on your phone, excelent coverage state to state. Your phone is purchased with the minutes included. Cons: cannot get email, play music, take pictures, download ringtones from other providers. Will not allow you to transfer your number from one phone to another? Summary: Tracfone offers an affordable phone service for everyone who does not need all the cons I listed. One tip to save even more money is use the text messaging option. cost for outgoing messages is 0.3 and incoming is 0.0. If you want phone service without strings tracfone is the way to go. 19 out of 32 people found this review helpful Pros: Good for people who use less than 500 minutes per month. Cons: Double Minute Plan with this time would bring more addressability for the card. Should they sell in Wal-Mart. But, have to get on-line Summary: Tracfone's 450 Minute card should be sold in Wal-Mart because of many Postpaid contract phones want you to spend 500 minutes or $59.99 per month to have a phone. Think thats bad, Sprint wants you to buy at least 450 minutes a month to get a lower price of the phone. If you want a contract with Sprint and want less than 450 minutes per month you have to pay at full MRSP (manufactures Retial Sales Price) for the phone and the phones in my area are at least $250.00 if not more. If you have the double minute plan with the 450 minute card the per minutes rate with out the cost of the double minute plan and sales tax is 0.0897 cents per minute. 13 out of 30 people found this review helpful Pros: Good basic phones, free transfer of minutes between phones, good coverage in GA, SC, and NC. Bonus minutes available almost every month. Easy to buy/add minutes using website or phone. Cons: Customer service closes around 9pm EST during week and not available at all on Sunday. Summary: We have used tracfone for several years now. My husband bought the first phone (about 5 or 6 years ago) because he was sometimes using less than 10 minutes a month and paying over $35 a month with Cingular. He needed a cell phone but didn't like the plans with all the other companies. His first phone was still working last year when tracfone changed their technology and discontinued using his type of phone. They sent him a free phone, transferred his minutes and even gave him some bonus minutes. I bought a very cheap tracfone ($15) when I was in SC last year. It came with 30 minutes and when I activated it online they gave me an extra 20 minutes. When I got back to GA I called tracfone and they sent me a new sim card and changed my phone number to a local number. I decided to use it for my 'work' phone. I bought another cheap phone a few months later. I received 20 bonus minutes for activating it online also. Both phones are still working perfectly. I bought 120 minutes from tracfone 2 weeks ago and they sent me a free phone. It is great! It's a flip phone by Motorola. I don't need 3 phones, so I'm going to quit using the 2nd phone and just keep the 1st and 3rd. I can always reactivate the 2nd one if I ever need to. Yes, it's sometimes hard to understand the customer service reps, but that's true with HP, Dell, and other companies. All of the representatives that I've spoken with over the years have been very helpful and courteous. Coverage is great and I never have dropped calls. I will never go back to Cingular (AT&T) or the contract plans again. Tracfone rocks! 18 out of 32 people found this review helpful Pros: NONE Cons: POOR customer service, poor technical support, unreliable Summary: As many of its customers we purchased a phone for our 12 years old daughter. She do not used the phone as much because she likes to have minutes. Last October we purchased 500 minutes (@$100.00). These minutes were good to be used over a year. My daughter did not use the phone on December or the first week on January. She used it couple of times mid January. Last week she needed to use it for an emergency she had at school and it did not work. I called the “customer service” and after the same robotic routine of “give me the serial, sim car, put the phone on code mode” enter I do not know how many numbers the “agent “ told me that they needed to send me a new sim card. I received and called to activate it. When they told me it was done the display read “emergency calls only” I advised the “agent” and she told me to wait an hour, turn off and on the phone and it should work fine. I did it, did not work, and called again, same scenario, serial number, sim card number etc, Still not service, they keep “ pass it to another department”. I spent 2 hours; the last agent hanged up on me. I called again wait 20 minutes to get someone, she stated again like if it was my first call and start again with go to this and put this, take off the battery and sim, put it back on, and the result same “NO SERVICE” Requested a supervisor she then told me that the case was still open and that I have to wait 24 –48 hours and call them again. I asked for a manager, she pretended she was going to connect me but instead she disconnected the call. We have NO SERVICE and I really doubt we ever will so we pay $100.00 dollars for 500 minutes and my balance minutes is 486, my daughter used 14 minutes meaning that each minute cost us $7.14 EXPENSIVE!!!!!!! TRACFONE IS taking our money promising service that they do not provide!!!!!!!! Customer service agents, supervisor, etc do not have clear answers, the only clear one is the minutes you purchase are NO REFUNDABLES even if they did not provide you with service for you to use them. 29 out of 38 people found this review helpful |
|
Cell phones... Find it all hereResearch phones Shop for a phone Help & Community
|
