Tracfone User Reviews

Cons: Highly incompetent, poorly trained customer service reps who speak poor English in a robotic manner as if reading from a step by step manual.

Summary: After using this service for 3 years, tracfone just suddenly turned off my service in late DEC.2007. I called cust. service to find out the problem and they said the were changing the service technology in my area and had to send me a new upgraded phone. After receiving their cheapest model,I called back to activate my new phone but was told it would take a 'few 'days. Well, After many frustrating calls and referrals "to my supervisor" my phone was finally activated on 1/11/08. I asked to be compensated with additional minutes for my inconvenience and many hours on the phone in attempting to get my service activated. The cust. rep. went thru 3 "supervisors" to get approval and proceeded to take 1 hr to add 8400 minutes to my phone. I asked if she was sure these were my compensated minutes to keep and she said , "yes I would love to have that many minutes on my phone."I used the phone for two weeks until 1/28/08 when in the middle of a familly emergency my service was cut off again with no warning. I called cust.serv. to see what was going on and they said they added the minutes in error and that the case was being referred to their Fraud Dept. Now this was after many calls and several people hanging up on me. Each time you call the company you must repeat your story over and over until you're blue in the face and still their is little comprehension going on here. I was given rote responses to my questions and went round in circles with this misnamed Department. It should be renamed "Customer Circus" I told cust.serv. I resented their insinuation that I personally had committed some type of fraud ( they kept asking me for proof of purchase receipts and I kept telling them their 'supervisors' approved the compensated minutes and that I as a loyal customer should not be penalized for any possible internal so-called errors)I requested to be connected to someone in upper management to no avail so I went on their website and wrote a scathing letter to management and as of 1/31/08 (more than 48hrs)I have not receveived a response. After calling them yet again to get some of my purchased minutes restored- they had to send me a new sim card-I informed them that I would be pursuing this matter to the fullest through their company' CEO and with the appropriate government agencies regulating their trade and communication activities . What a nightmare company, they need to have their previledge to do business revoked !!!