User reviews and ratings for U.S. Cellular

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Great Company!!!

Overall Rating:

5 out of 5

By: Jennifer Jones on Friday, August 14, 2009
From: Sheboygan, WI (United States)
Experience: 5 Years

Pros: Amazing Customer service...when I walk through the door I feel welcomed. Nice associates. Great rates on plans. Free Battery swaps! Free incoming calls! Last time I went in the store, they told me that they have won JD Power and Associates Award 6 times in a row now for the best reception in the area. I will never change providers!

Cons: There are some "Agent" locations that aren't owned by US Cellular and don't seem to give the same level of service.

Summary: Refer to above

1 out of 2 people found this review helpful

Add on to overview

Overall Rating:

5 out of 5

By: Stephanie Lane on Sunday, July 12, 2009
From: Broken Arrow, OK (United States)
Experience: 2 Years

Pros: Free incoming calls on current plans. Nationwide service is available with National plans. Now has free text to Mexico.

Summary: Great customer service. Great coverage. Great

2 out of 5 people found this review helpful

i hate us cellular with a passion

Overall Rating:

1 out of 5

By: Ren Chu on Monday, May 11, 2009
From: Mexico, ME (United States)
Experience: 3 Years

Pros: its in the area

Cons: bad fat customer service reps

Summary: i just dont like the attidude i get and they could not help me get a new phone. you dont feel welcomed... bad customer service. those dumb bitchess except sam are useless

0 out of 14 people found this review helpful

Solid Chicago area carrier, easy access to customer service, older phones

Overall Rating:

4.3 out of 5

By: Gee Jake on Tuesday, May 05, 2009
From: Chicago, IL (United States)
Experience: 4 Years

Pros: great signal in Chicago. Works indoors in many spots, unlike my AT&T and t-mobile phones. works in the subway via special arrangement.

Cons: older phones

Summary: Good signal around Chicago. Never had a problem roaming. Easy, helpful customer service. Decent prices. Reasonable rules. Easy month to month after contract term.

4 out of 4 people found this review helpful

8 years with service, very happy.

Overall Rating:

5 out of 5

By: jason roberts on Wednesday, April 08, 2009
From: sycamore, IL (United States)
Experience: 8 Years

Pros: Never a billing issue, good network and good phones.

Cons: infrequent dropped calls.

Summary: By far biggest bang for the buck. I do think they need to removing texting fees, but still by far best value for money in Illinois and Wisconsin.

1 out of 3 people found this review helpful

US cellular looks and sounds great....

Overall Rating:

1 out of 5

By: ? ? on Friday, March 06, 2009
From: edmond, OK (United States)
Experience: 2 Years

Pros: can get signal just about ANYWHERE

Cons: price stinks, customer service is no help, neither are the ppl in the stores.

Summary: i switched from US cellular to a diff. phone company in december of '08 b.c we had been told if we combined our phones into a fam. plan that it would be cheaper and it wasnt. now we have smart phones instead of regular phones and we pay less... and no we are not on cricket... i never recieved my last bill and never got a call from them saying they were trying to contact me and they sent it to a collections agencie so now i have to pay $500 and i dont even know what for, i have tried many many times to get a bill sent to me so i know what i am paying for but i am always told to call back and no one is available and since it has been sent to collections i cant go to the store and have them print the bill for me... on a better note when i sent my phone in to be repaired when i first started with them they lost my phone and tried to charge me for a brand new phone!!! but i called the ppl over them and they ended up not making me pay and paying for the phone cover that was lost with it. but that is the only time i have ever been able to get anywhere with them... i even had to drive 20 minutes if i needed to talk to them despite the fact that i have a store literally right down the street from me b.c their employees were not trained enough to give me correct information... it really has turned into a train reck and i do not even recomend them to my enemies

1 out of 5 people found this review helpful

U.S. Cellular...Service is not what it use to be

Overall Rating:

1 out of 5

By: Candice Dupree on Thursday, February 05, 2009
From: chicago, IL (United States)
Experience: 2 Years

Pros: Beautiful Ad Campaigns

Cons: Beautiful Ad Campaigns-but that's about it

Summary: The phone that I have is mediocre(terrible battery life), but it worked to the last day of my contract expiring-how nice for US Cellular. The web based programs and games are limited. Graphics are nostalgic like atari (that's for everyone who grew up in the 80's). Customer service use to be good, but now it's just terrible. Don't bother asking for a Manager either-like the one I just talked to named Pedro. Talking to him confirmed what I always thought about US Cellular-they put a front to get you to buy, but at the end off the day they just don't deliver.

1 out of 4 people found this review helpful

Great except for phone selection!

Overall Rating:

4 out of 5

By: Karen Stampe on Thursday, February 05, 2009
From: Leighton, IA (United States)
Experience: 9 Years

Pros: Most everything.

Cons: Never have the latest phones or much of a selection. :(

Summary: Had US Cellular for around 10 years, never had a dropped call and travel around the US quite a bit too w/o any issues. Plans are decent pricing.

4 out of 5 people found this review helpful

Make money with their cheap phones

Overall Rating:

1 out of 5

By: Tammy Smith on Friday, January 09, 2009
From: Grundy Center, IA (United States)
Experience: 10 Years

Pros: Good customer service in the Waterloo, Iowa area

Cons: Phones that dont last even until the contract runs out.

Summary: I have been with u.s. cellular for 10 years now and every phone that we have had (we have 3 phones in the household.) have been a piece of crap. Even with normal usage. U.s. Cellular makes tons of money with selling their phones as you have to replace them every 6 months.The quality of the phones is a sure guarantee that you will be back to sign a contract in order to get another piece of crap phone. U.S cellular is very good with taking advantage of people when they can. I cant wait until we get another service in this area because its bye-bye to U.S cellular and their nonfunctioning phones. They make them this way so your sure to sign another contract and so they can sell you several phones in a year......SCAMMERS

2 out of 7 people found this review helpful

Review

Overall Rating:

5 out of 5

By: Justin Miles on Tuesday, November 25, 2008
From: Waukesha, WI (United States)
Experience: 6 Years

Pros: Excellent coverage all over Wisconsin, free incoming calls and messages, great customer service, cheaper rates for comparable plans from competitors

Cons: Never seem to have the latest phones.

Summary: I have had US Cellular since October, 2002 and was off at college in the boonies. I've been on the same plan since then and get 1000 anytime minutes with free incoming calls/messages for $40/mo. The customer service is excellent and they're very flexible with me about upgrading my phone before my contract is up.

3 out of 3 people found this review helpful

U.S. Cellular User Reviews

Great Company!!!

Add on to overview

i hate us cellular with a passion

Solid Chicago area carrier, easy access to customer service, older phones

8 years with service, very happy.

US cellular looks and sounds great....

U.S. Cellular...Service is not what it use to be

Great except for phone selection!

Make money with their cheap phones

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