Verizon Wireless User Reviews
Pros: Everyone is on it. Cons: Everyone is on it, so it's too expensive for me to switch. Summary: You MUST watch your minutes like a hawk 'cause if you go over... $$$$! They don't have many low cost plans, and even if they seem ok up front, there are so many fees that they pass on that they say are 'taxes, surcharge fees' yada yada. So, they get away with charging you 2X as much as they quote. Also, don't even try calling cust. service - just bite the bullet and go to the store, unless you like being on hold for so long that you've forgotten why you even called. 2 out of 2 people found this review helpful
Pros: Excellent Signal/Service Great Phone Selection Very reliable Cons: Pricey plans (not the best value) Summary: I love Verizon, I've never dropped a call. Never had any problems but my only concern is the price and billing. Otherwise, customer service is very helpful! Overall, I am impressed. But I may leave for a better value of my money. This is definitely a good decision, however. 1 out of 1 people found this review helpful
Pros: Never dropped a call or had problems with their service Cons: Talked with five different reps on one issue and none of them seemed to know what others had told me Summary: I had verizon and loved their service but I lost my phone and in order to get a new one without extending my contract, I would have had to pay an arm and a leg. My husband and I decided it was cheaper to cancel. When I called to cancel my service they said that they would get me a phone for the 2 year contract price if I would keep their service. Never once did they say that I would have to actually extend my contract to get that price. I opted to cancel anyway at that point but service wouldn't terminate for approximately 8 more days and I'd still have to pay for those days. My husband and I looked at some other phones and actually got another service but experienced numerous dropped calls in a matter of days. I called Verizon back and asked if I could still reactivate my service and get the phone as previously offered, whereas it was still before the date they said it would terminate. The representative read notes and said that would be fine and asked what phone I wanted. I told him I didn't know and asked if I could go look at phones and just call and let them know what I wanted. He said that was fine and he would just put it in the notes. I called back to order the phone and the girl I talked to this time had no idea about getting the phone at the 2 year contract price. She read notes and had to get a manager approval, all while I held for approximately 20 minutes. I ordered a nice phone and when it arrived I attempted to activate it. Because I'd lost my phone I had to call in. First of all, I hate the menus you have to go through in order to get to a person. When I finally got a person on the phone, the guy didn't seem to know what was going on. He read my customer notes and tripped over his explanation of what he'd have to do to activate my phone. When I finally was able to understand that he was saying I had to agree to go two years from the date I received my phone. I asked why the extension had never been mentioned before. He said he didn't know. You would think that since they made the error in excluding that little detail they would find some way to honor it. After 2 more calls I talked to a floor supervisor who simply said there was nothing they could do unless I wanted to extend the contract or pay full price for the phone. As my husband and I may be moving before that two years would be up and I don't want to be under contract with service that doesn't actually work where we're hoping to move to, I decided to pass on the contract extension. I was dissatisfied with the fact that they made no attempt to make it right. 2 out of 2 people found this review helpful Pros: Reliable, IN-network calling/messaging, straightforward plans, excellent customer service, good phone selection Cons: can get pricey if you exceed plan limitations Summary: Verizon Wireless is the only mobile carrier that I have ever used. Recently, when my last contract lapsed, I considered other options, including Sprint, AT&T, and prepaid plans such as Virgin Mobile or Tracfone. However, I decided to stick with a good thing. I have heard horror stories about some of the other carriers and did not want to take any chances on them. Also, there are often complaints about the high cost of Verizon Wireless service as compared to alternative plans. In truth, those costs are generally only realized when one exceeds their plan limits. If you exceed your anytime minutes or text message limits, then that can add up quickly. Make sure you choose the type of plan that best suits your needs. If you are a talker or texter, it will be cheaper to pay a little more for more minutes and texts per month than to pay for them per use. In the long run, the price of the plans are not exactly any pricier than the other carriers when you control for similar features. If you want unlimited minutes and texting, you will pay a lot for that no matter which carrier you choose. Also, if you are looking to save money, consider making changes to other services to reduce costs. In fact, Verizon offers cable, home phone, and Internet services for far cheaper than many competitors. Swapping out some of your current services for Verizon utilities could save you in the long run, too. I have never had a problem with Verizon. Any questions or concerns have been courteously addressed by customer service representatives, and I don't even need two fingers to count how many problems I have had to work out (in over 8 years). Once in a long while, I will get a dropped call, but sometimes it is not even my phone. Often, it is the phone of the person I am talking to whose phone cuts out and hence gets me disconnected. I don't get great service on the subway but that's to be expected. Verizon also offers discounts on monthly plans for many employees, so check with your employer to see if you get an employee discount. Verizon is a large company and yet it retains a personal touch. There are many branches available to your local area, so it is quite easy to just pop into a Verizon store with any question. Their website and phone support is great, too. Multiple cell phone carriers will likely go the way of the dinosaur and eventually there may be only one wireless provider left standing, and it would be a good bet that Verizon would be that provider. 2 out of 3 people found this review helpful Pros: Not fealing any at the moment Cons: Verizon is to big to care about anyone person anymore. Don't think they know the meaning of customer service anymore. They call me up to 3 times a day 6 days a week soliciting me even though I have repeatedly requested and gone through the steps to not be called. Summary: Walk into a store and there is a big sign for the price of the phone - WAIT - you are an existing customer, put your glasses on and read the fine print, the phone costs more for you. Even with all the rebates. Can't stand the way they do business, all they care about is collecting more and more cusomers, once they have you , forget it, they don't care. After all these years I'm switching because of my conversations with 3 so called customer service reps,and no resolution of the problems. 6 out of 6 people found this review helpful Pros: Calls usually go through, except at work Cons: Every phone from them has had issues holding a charge. Lack of calling plans to meet our use of service. Summary: Have been with Verizon Wireless since 2000. At that time I signed up with a 150 minute individual plan. Three years later I added my husband to the plan so he would have a phone during his 70 mile commute to his new job. Verizon didn't bother to tell me that the sales person I spoke with in getting his phone set up lied about sharing the minutes I was already paying for and that our new plan would go up by $40 a month and 550 minutes. Our average use is around 90-100 minutes a month unless there is a family emergency. Bottom line is every time I've replaced one crappy phone for another Verizon changes our calling plan for the new lowest minute family share plan. Lets text messages through even though our calling plan does not include texting so my step-daughter can add $0.25 per message to our base $70.00 monthly bill them her father adds his $0.25 each replies but they aren't texting enough to warrant paying and additional $10.00 per phone per month for 100 messages because they average roughly 20 - 30 texts a month. At the moment we are paying the equivalent of 70 cents a minute for calls and $7.50 for texting. Heaven forbid they allow minutes to be exchanged for texts or vice versa. It took multiple calls to customer service for them to offer to switch each phone to two 250 minute individual plans combined on one bill, still way more minutes than we need and still $0.25 a pop on texting. The only other option is to replace our exisiting phones for "compatable phones" and switch to pay as you go. The thing I hate the most is Verizon taking the liberty of changing our calling plan as it sees fit even though we've been seriously over paying every month for years with the only option of early termination on two handsets or pay up. Other carriers in this area have far worse coverage areas and comparable plans. 5 out of 6 people found this review helpful Pros: Amazing coverage, great customer care & good data speeds Cons: Price, Verizon proprietary phone software & phones are not as new as Sprint phones. Summary: I love the coverage I get with Verizon Wireless. I have never had a single problem with the customer service I get someone who speaks great english every time! I also have AT&T for a work phone and I think there, "Fewer Dropped Calls" slogan is a lie. Verizon plans are expensive though but, what's the point of having a cell phone if the coverage sucks. I've also had Sprint, the prices were great, the phones were great but, the coverage was horrible. You get what you pay for. I'll stick with Verizon as long as the coverage stays the same or gets better:) 2 out of 2 people found this review helpful Pros: Great Touch Screen Phone, Excellent Corporate Discounts, Cons: Dropped Calls, No Receiption, Customer Service Will Not Call Back, Over Charges For Service I No Longer Have on My Phone Summary: I have been with T-Mobile for 7 years (Since they where Voice Stream) and did not get reception on the first and second floor and of my home for past 3 of the last seven years. I decided to switch to Verizon since they advertise the no Dead Zone and My Employer offers 22% discount on my monthly bill. To my surprise I did not get reception in my home and on special occasions I will get a "Hello Can You Hear Me" then a dropped call. The Biggest Surprise is that I called several times during my first 30 days and open several problem tickets(since Verizon Closes the Ticket and never fixes the problem or call me back!) Now, I am at my 35th day Verizon states You’re in a Dead Zone and there is nothing we can do!...HOW ABOUT TELL ME YOU CAN NOT FIX THE PROBLEM BEFORE 30 DAYS SO I CAN RETURN THE PHONE AND END THE CONTRACT! 3 out of 3 people found this review helpful Pros: Excellent reception, the best we've ever had! We've had AT&T, Cingular, Sprint. None compare Cons: Nighttime minutes start at 9pm, Have to watch billing like a hawk! Summary: At first we had to pick our phone bill apart piece by piece. One month they charged us $250 more than they should have! Their reply, "Whoops!" Gotta keep on top of them. We switched from 700 min shared to 1400 shared, good call! We're switching when contract is up though. Can't call my Mom, Grandpa, etc. after 9pm, and those daytime minutes go quickly. 4 out of 5 people found this review helpful Pros: Good coverage -- technically, they are excellent, which makes it hard to give them up Cons: Unable to answer questions, mysterious billing items are not explained Summary: Twice I have gotten mysterious charges. The only explanation is that "someone downloaded them to your phone" when I KNOW that it didn't happen. Last year, I had a problem with premium texts. They were unable to filter them, and then charged me 50 cents for incoming messages I never wanted. THEN, when they acknowledged that the problem wasn't mine, they STILL wanted me to pay 1/2 of the bill. Absurd. 7 out of 7 people found this review helpful |
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