Pros: Great Touch Screen Phone, Excellent Corporate Discounts,
Cons: Dropped Calls, No Receiption, Customer Service Will Not Call Back, Over Charges For Service I No Longer Have on My Phone
Summary: I have been with T-Mobile for 7 years (Since they where Voice Stream) and did not get reception on the first and second floor and of my home for past 3 of the last seven years. I decided to switch to Verizon since they advertise the no Dead Zone and My Employer offers 22% discount on my monthly bill. To my surprise I did not get reception in my home and on special occasions I will get a "Hello Can You Hear Me" then a dropped call. The Biggest Surprise is that I called several times during my first 30 days and open several problem tickets(since Verizon Closes the Ticket and never fixes the problem or call me back!) Now, I am at my 35th day Verizon states You’re in a Dead Zone and there is nothing we can do!...HOW ABOUT TELL ME YOU CAN NOT FIX THE PROBLEM BEFORE 30 DAYS SO I CAN RETURN THE PHONE AND END THE CONTRACT!
