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ECG Easy 2.5 User Review

Enhanced Communications Group
4.7
4.7
4.6
4.8
4.7

Telephone service

Overall Rating:
5 out of 5
By: Lorraine Pruiksma on Wednesday, October 08, 2008
From: Temecula, CA (United States)
Experience: 3 Months
Pros: great prices

Cons: none so far

Summary: I am very pleased with the service.

1 out of 2 people found this review helpful

ECG Easy 2.5 service plan

Overall Rating:
4.2 out of 5
By: Kristian Blomerus on Monday, September 29, 2008
From: Lowell, MA (United States)
Experience: 16 Weeks
Pros: Easy sign up.
Automatic billing.
No maintenance required.
Excellent rates, especially international to cellphone numbers which are costly with other carriers.

Cons: None.

Summary: It was easy to sign up. The rates are very good. The main reason for choosing this carrier is the low rate for calls to cellphone numbers in South Africa. E-mail bills are easy to read and provide all the important information witout opening a browser.

2 out of 6 people found this review helpful

Best voip service I have used !

Overall Rating:
5 out of 5
By: Joseph Chenoweth on Friday, September 26, 2008
From: New Brighton, MN (United States)
Experience: 6 Months
Pros: Have had zero issues, the only difference I notice from my old Quest line is a huge savings every month.

Cons: Absolutely None

Summary: I have another voip service Joi Phone at my Florida home. I have had to contact customer service numerous times and have been been left in limbo not knowing if I was disconnected or not (A recording states up front that you will not hear music or will there be any recording reminding you that you are still on hold) After being n hold for 40 -65 minutes, they inform you that you need to contact another call center. Not so with ECG. They answered within 4 minutes and were extremely professional and stayed on the line until they knew the problem was fixed. I will definitely switch to ECG for my vacation house when the contract with Joi is up.

5 out of 7 people found this review helpful

Good Long Distance Service

Overall Rating:
5 out of 5
By: Patrick Keating on Monday, September 08, 2008
From: Longview, WA (United States)
Experience: 90 Days
Pros: 1) low per minute cost and
2) no phony monthly charges

Cons: I can't think of any

Summary: I am not a heavy long distance customer. I have yet to reach the minimum for ecg to bill my credit card.

Very smooth transition from old long distance company, except the old company lost some paperwork and continued to bill. ECG changed over right away.

3 out of 7 people found this review helpful

GREAT Service and LOWEST rates

Overall Rating:
5 out of 5
By: Kathy Oshaughnessy on Saturday, September 06, 2008
From: Stamford, CT (United States)
Experience: 4 Years
Pros: Consistently excellent service. My phone bills are a fraction of what they used to be.

Cons: None.

Summary: I have been an ECG customer for 4 years with no problems and consistently great service. I have signed up my Mom and recommend ECG to everyone who likes to save money.

3 out of 8 people found this review helpful

We love ECG!

Overall Rating:
5 out of 5
By: Piano Guy on Tuesday, August 26, 2008
From: Fishers, IN (United States)
Experience: 3 Years
Pros: ***100% RELIABLE. We've not had a single problem in three years of using ECG.

***FANTASTIC CALL QUALITY. CQ has always been excellent.

***PHENOMENAL VALUE. The ECG Easy 2.5 plan is a great value -- 2.5 cents per minute, calls billed in six-second increments, no minimum usage fee, great in-state rate for us (3.5 cents/minute in Indiana). Our bills went from roughly $10-20 per month to about $3-6 per month. (ECG has actually lowered both their inter-state AND intra-state rates signif

Cons: It's been three years ago, so the gray matter is a bit foggy, but I believe that ECG did not reimburse the switching fee of $5. They weren't supposed to, so no error there. But some LD companies will reimburse you for the switching fee, so a tiny con. Of course, I more than made up for the switching fee in cost savings in my very first month of using ECG.

Summary: A long review, I know, but consider the length an indicator of how positive my experience with ECG has been.

In summary, our top 6 reasons for loving ECG are:

6. "Fee-free" Toll-Free,
5. Online Options,
4. Really-rockin' Rates,
3. Crystal-clear Quality,
2. Rock-solid Reliability,

and finally...

1. Smile-causing, Soul-stirring, Spirit-lifting Service.

To date I have yet to find fault with this company. Obviously highly recommended.


3 out of 9 people found this review helpful

Hawaii Rates are too high.

Overall Rating:
2.7 out of 5
By: John Boester on Sunday, July 27, 2008
From: Tinseltown, CA (United States)
Experience: 60 Days
Pros: Good rates on most connection

Cons: Horrible rates to Hawaii -> 21c/min, that's more than calling to Europe! I'm switching.

Summary: I sadly didn't see that they had a different rate for Hawaii when I signed up and got caught with a rather large bill. I will be switching. Don't get caught!!

8 out of 14 people found this review helpful

ECG Easy 2.5

Overall Rating:
5 out of 5
By: D R on Tuesday, July 22, 2008
From: Richardson, TX (United States)
Experience: 60 Days
Pros: Works great! No problems!

Cons: None

Summary: Thanks!

9 out of 14 people found this review helpful

Great Co.

Overall Rating:
5 out of 5
By: David and Elaine Morin on Tuesday, July 15, 2008
From: Kelseyville, CA (United States)
Experience: 3 Months
Pros: I like the internet billing. Easy to pay.

Summary: I like the company and the ease at payment my bill. Auto payment is great. All I have to do is pay my credit card and don't have to worry about this bill being separate.

8 out of 14 people found this review helpful

Switched From AT$T

Overall Rating:
5 out of 5
By: Michael D on Monday, July 14, 2008
From: Atlanta, GA (United States)
Experience: 90 Days
Pros: Much cheaper, no change in service quality, website easy to use, auto-pay and no paper makes it easy every month. The free 800 number useful for family friends kids.

Cons: None so far

Summary: There is no reason not to switch.

5 out of 11 people found this review helpful

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