Pros: Really low rates, customer service fast and helpful, never any technical problems
Cons: They don't e-mail you a bill, as far as I know. I have to check the website each month. I have them set up for auto payment, but it could be a little more convenient.
Summary: I just added local toll calls because I have had ZERO problems with Opex long distance and AT&T is charging 10c/minute plus $2/month for local toll calls, which I don't even make that often. I should probably disclose that I don't make a lot of long distance calls, either (I usually use my cell for that, which has free l.d.), and that's why I like Opex -- no minimums yet when I do have to use it, it's dirt cheap.
Pros: Seamless. Even an international cellphone call - which I thought would be prohibitively expensive - was only 6 cents a minute.
Cons: Prefer getting a bill by mail, without the $1.99 monthly fee for doing so.
Summary: Quite happy with the service, particularly after the train wreck that is AT&T. No problems at all, but I do wish that I could get a paper bill without a fee. Still, small price to pay for a service that I was paying at least $35/monthly for with AT&T.
8 out of 24 people found this review helpful
Pros: Nothing yet since I signed up on 3/31/07. I have signed up for a different carrier today.
Cons: It has been a very frustrating experience without any resolutions to numerous problems.
Summary: I signed up on 3/31/07 and my service was not activated with OPEX until 5/6/07. When I received a rather large bill from my previous carrier because I had not been switched over earlier I called "customer service" and that was a mistake. I was given the old run-around and 4 calls later told to write a letter to a supervisor in Los Angeles. She has never responded. In the meantime I had to use 10-10-987 for lots of my international calls since the calls had so much static and cut out words. The final straw was when I got a call 3 days ago reminding me to pay my "overdue bill" which I had never received on paper or on e-mail. I immediately gave the payment info to the "customer service" person and of course it was not processed and I had to go online and do it again! Waiting time to reach someone on the phone at OPEX was never less than 15 minutes.
11 out of 19 people found this review helpful
Summary: I used Opex for 10 years and I was basically satisfied until last month when I received a $725 bill. I was charged $9.99 a minute for two international phone calls that I have called many times before. I have always been charged 5cents a minute when I called that number. I called Opex customer service dozens of times with absolutely no result. Customers cannot speak to anyone in billing and supervisors are never available. I was repeatedly told to be patient: with a $700 bill when my bill usually averages $25 ... I don't think so.
At this point, nothing is solved and I would strongly advise customers against opening an account with Opex.
15 out of 25 people found this review helpful
Pros: low price and customer service!!!
Summary: Erverything about Opex is great. I have used it in many different locations - homes, businesses...can't beat the price or the customer service!
14 out of 25 people found this review helpful
Pros: Low Cost, online access to account including phone line usage reports. Great value.
Cons: None.
Summary: If you are worried about voice quality, like I was, don't. I have been unable to detect any difference in voice quality. Worried about the fax line, was continually have faster transmission speeds now that we have changed over.
With the savings in long distance charges, we have been able to add an 800 number and still reduce our overall bill (long distance and local long distance) by over 60% a month. Additionally with the online tools, we are able to keep better track of billable long distance charges.
15 out of 20 people found this review helpful
Pros: Great way to lower your high priced telephone bills
Cons: If you haven't made a change then you should.
Summary: I have nothing bad to say. If it weren't for Opex my long distance and local toll would be out of sight. Thank you very much for the great service...
20 out of 26 people found this review helpful
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