Pros: Easy to communicate for questions or service, if needed.
Cons: So far, no negative comment.
Summary: My bill is much lower. I have automatic payment so don't have to worry about lagging behind in my payment. I can access my account online whenever I want to see what's happening. Conversation with my daughter in Milan, Italy, was like she was in the same room with me. We talked longer, too, without worry about the cost. I'm glad I researched long distance service and found Opex.