Pros: Inexpensive, e-billing, responsive customer service
Cons: None
Summary: Pioneer was very helpful in getting our service switched. I was actually able to contact a real person without going through a maze of computer assistance, and when I needed to talk to them again I had their direct number; no re-explaining my problem to different people.
The rate can't be beat and their e-billing and automatic credit card payment are perfect for me.
Pros: Saves money and is much more convenient than a calling card.
Cons: none
Summary: I have used Pioneer Telephone for my long distance calling for about 2 months. Previously I had used a calling card which was very inexpensive but also inconvenient. I much prefer Pioneer Telephone. It's fast, easy, convenient and inexpensive.
2 out of 5 people found this review helpful
Pros: Simple, inexpensive, consistent
Cons: No paper bill available
Summary: I'm very happy with the service. It is convenient and very inexpensive.
4 out of 7 people found this review helpful
Pros: Better than Verizon - cheaper too
Cons: ?? don't have any
Summary: I haven't noticed a change in my phone service, but I have noticed that I don't get a monthly phone bill any longer - it is great - only have to pay for usage.
5 out of 8 people found this review helpful
Pros: Good service and quality
Cons: I waited to long to sign up
Summary: Pioneer phone rates were just what I was looking for. My long distance with AT&T was way over priced. Now I call as much as I want for a few dollars a month. Spent 30 to 50 before a tried to keep calls short. What a pleasent relief. Oh yes, the service is excellent.
5 out of 8 people found this review helpful
Pros: Everyone I have spoken to is extremely nice and helpful.
Cons: On one occasions the customer service representative was not able to resolve the problem I was having at the time of my call.
Summary: My overall assessment of the customer service I received is very positive. Although I did have the experience of someone not being able to resolve my problem when I called, the next day it was resolved and was not an issue with Pioneer but with my phone service provider.
3 out of 7 people found this review helpful
Pros: Too short a time to evaluate.
Personnel very knowledgeable and courteous.
Cons: Received e-mail notification of overdue bill but never received the bill to begin with.
Summary: Contacted service personnel about supposed overdue bill and payed same. Would like to have more time to evaluate service before commenting. I am waiting for my next statement to see what I am really paying for. So far my telephone bill is lower.
3 out of 8 people found this review helpful
Summary: When my parents moved they could no longer keep their LD carrier so I did a search online to find them another LD carrier. They do not have a computer so I took care of this for them. They make LD calls mainly out of state to family and were so happy to get a lower rate than what they had. They're are no hidden surcharge fees.
4 out of 8 people found this review helpful
Pros: Cheap rates
Cons: None
Summary: I have been using it for 2 months and it is just like I expected.
6 out of 8 people found this review helpful
4.3
4.5
