Pros: Great prices, Easy sign up, monthly billing, fairly easy access to customer service on the one occasion I needed them.
Cons: None significant, I only wish I didn't have to dial my area code for long distance calls within the area code. I doubt Pioneer has any control over that.
Summary: So far, so good. My monthly bill works out to be slightly less than what Cox Telephone was going to offer me. Cheaper is always better, but it seems a fair price for what Pioneer provides. Don't really hear a lot from them which is good. Who needs 2 emails a week from their long distance phone provider?! So I like the fact that they're not trying to sell my info or sell me more products. Until PhoneDog prompted me to write this review I hadn't thought much about them and I think that's a good thing. Like janitorial work, no news is good news. So I'm happy to write something good about Pioneer and have not really noticed anything bad. That's the way a great service should be. When it's great, you're just not even aware of it. It's just there. It works. And we can get about our business.