Pros: Very good rates.
Customer service was average.
Customer service was very good in helping me contact my local tel. co., when I had problems with that.
Cons: Customer service, when contacting them by e-mail was never (three times) answered that way, had to call 800 #.
A 800 hook-up was requested. They forgot to call me to tell
me my number. Durng the month of July, many Int. calls fell into dead space.
Summary: The past two weeks it haa not been necessary to call customer service, so no problem. No problems with int. calls during that time. Now that I have the sevice I was hoping for, it has been good. I would recommend your company to others.
Pros: We enjoy Pioneer service in our home so we sought the same great product for our Wisconsin cabin. Although we have not used it very much, the installation and initial usage have been high quality.
Cons: Our home rate of 2.7 cents/minute is not available in the area of our cabin. Still, 3.9 cents is one great rate.
Summary: We're happy to have made the change to Pioneer for our cabin.
21 out of 32 people found this review helpful
Pros: Inexpensive, better quality than MCI, no hidden fees, direct billing options.
Cons: Lesser known company, haven't tested customer service, who would you contact if there is a problem
Summary: Seems to be a hassle free change over to Pioneer Long Distance. Haven't had any problems thus far.
16 out of 32 people found this review helpful
4
