Pros: Rates are as advertised
Cons: Call connection fails one third of the time.
Rude customer service reps.
Setting up re-occurring billing is chaos.
Summary: The first problem I noticed since I switched, is that I dial a number and NOTHING happens! I get better changes connectining with a phone card.
I also signed up for re-occurring billing, and it failed because they had a very strange expiration date. We fixed that and charged my card for that month. But then, they kept sending me letters even though my credit card had already been used once. In the short time that I have this long distance service provider; I had have to call customer service 3 times. They are laconic, thus not a pleasant experience.
Pros: Cheap international and intra-state rates.
6 secs billing on domestic calls.
Cons: Inter-state a bit pricier than on other plans.
No 6 secs on international calls.
Summary: Very well balanced plan that suites my needs. For those who makes lots of international and intra-state calls.
17 out of 35 people found this review helpful
Pros: Great rate, no problem changing, no problem with service so far, no unpleasant surprises on bill.
Cons: None we know of yet.
Summary: I've switched our previous three lines many times over the last 10 years and had problems with every switch and with previous companies eventually charging services undisclosed at offering, and terrible customer service in many cases resolving difficulties. We haven't made any international calls nor many long distance calls yet to really evaluate, nor have we had occassion to use customer service, but so far NO PROBLEMS or FUNKY BILLING. Only reason I can't endorse voice quality as excellent is because we haven't made enough calls to be sure it never drops out.
11 out of 25 people found this review helpful
Pros: Good rate
Cons: Horrible customer service and response. Inablitity to resolve billing issues in a timely fashion.
Summary: I was looking forward to switching from AT&t for long distance, but after two months with Total Call and dealing with such inadequacy and language barriers in the customer service department, I am running back to AT&T.
17 out of 31 people found this review helpful
Pros: Cost of phone bill dropped signifantly, no monthly fee, no hassle switching
Cons: separate bill from current phone bill
Summary: We were on vacation and our bill was late upon returning. The customer rep was courteous and helpful.
21 out of 39 people found this review helpful
Pros: all good ,nice and clear love the low monthly bill
Cons: no cons
Summary: nice and clear love the low monthly bills and was easy to reach customer service everyone should get this,very low plan with no monthly charge if u use it or not--thanks
17 out of 35 people found this review helpful
3.9
