Cons: Unprofessional Don't-Care-Attitude
Summary: I was charged $3 in error a few months ago because I had a paperless bill, and they charged me for having a paper bill. They credited my account, but I just got a bill for .07 and asked them very nicely via email twice and one the phone one time (they have limited business hours) if they would please credit my account for the .07 -- I had no idea how I was going to send them a check for .07. They reluctantly credited my account and said that was the LAST credit they were giving me. SEVEN CENTS!!! I only had Unitel because of the phone card when traveling outside the US. I rarely used Unitel. No one there, including email, uses a name so you have no idea who you are talking with. I had to ask to whom was I talking with. The email person never emailed me back with his/her name. I tried to talk to a supervisor, but they gave me the 3rd degree - as if they were too busy or could care less about talking with me. She was as cold as ice. Needless to say, I closed my account and am writing the president of the company. Maybe he cares about Unitel's customers. Maybe not, since they don't bother to train their customer service people. They treated me like dirt, and were VERY unpleasant and unprofessional. I will never use them again, even if I have to pay 5x more in long-distance charges. If they had just credited the .07 like I requested in the first email I sent them they would still have me as a customer, and I would not be writing this as well as telling all of my friends NOT to use Unitel.
4.1
4.5
