Pros: None!
Cons: Hold times, exceed 30 minutes.
Customer service is of NO help, even when they try.
Are not 'allowed' to talk to Tech support, must use their forum....
are now only giving adaptors and must purchase your own router...
echo in the phone line
sometimes calls break up, as if on a bad cell connection.
can't use Internet and phone at same time-have only had this issue with voip...
Summary: I am a former Sunrocket customer, I loved their service...both the phone and customer service was wonderful and timely.
I contacted voip and told them about my situation, they said they could help. Took 3 weeks before I finally received my 'router'. My new 'router' turned out to be an adaptor and I was then told I had to purchase a new router and would be given 45 dollars in credit. That I was told I would not recieve now, b/c of a meeting they had that Saturday that says they will not give refunds/credits....
Still does not work. I have to use one or the other...Internet or phone...not both. Voip is of NO help and they won't send me a router like the one I had with sunrocket, though it is advertised on their website and would solve all my issues.
It's been a nightmare! I do not recommend this company!
Pros: NONE!
Cons: Router never arrived, so could not use the service; customer service agents lied or hung up on me; promises made but not kept; entire company stinks to high heaven!
Summary: I signed up for yearly service and was duly transferred to VOIP - but my router never arrived, so I could not use the service, and my old company turned off my phone, so I was without phone service altogether. Repeated calls to customer service got me to agents who did not speak good English, who promised me rebates that I was later told would not come, and dates my equipment should show up, and it never did. The worst experience I've ever had with a phone company, bar none!
24 out of 41 people found this review helpful
Pros: Voice quality is excellent!
Cons: Non so far
Summary: I would recommend voip.com to anybody who wants to have a good phone service. Price is right, quality is super good and the features are fully customizable.
26 out of 53 people found this review helpful
Pros: Price, quality, fast delivery
Cons: Little wait on customer support (5 minutes)
Summary: Voip.com is my second provider and so far the service is superior! Quality is good and there are a lot of features that I can manage on my account. Cool!
37 out of 56 people found this review helpful
