Pros: None!
Cons: Hold times, exceed 30 minutes.
Customer service is of NO help, even when they try.
Are not 'allowed' to talk to Tech support, must use their forum....
are now only giving adaptors and must purchase your own router...
echo in the phone line
sometimes calls break up, as if on a bad cell connection.
can't use Internet and phone at same time-have only had this issue with voip...
Summary: I am a former Sunrocket customer, I loved their service...both the phone and customer service was wonderful and timely.
I contacted voip and told them about my situation, they said they could help. Took 3 weeks before I finally received my 'router'. My new 'router' turned out to be an adaptor and I was then told I had to purchase a new router and would be given 45 dollars in credit. That I was told I would not recieve now, b/c of a meeting they had that Saturday that says they will not give refunds/credits....
Still does not work. I have to use one or the other...Internet or phone...not both. Voip is of NO help and they won't send me a router like the one I had with sunrocket, though it is advertised on their website and would solve all my issues.
It's been a nightmare! I do not recommend this company!
